Edmonton, AB
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Reporting to the Property Director, as the Receptionist you will be responsible for providing assistance to the Property Director, Property Management and Operations team by serving visitors to our office.

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Makes decisions that impact effectiveness and service levels, exercises judgment and make recommendations on complex issues.
Interacts with internal and/or external contacts at all levels.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by aligning with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Administer Conference Centre including securing tenant bookings, planning meeting diagrams, generating monthly invoice requests and conducting tours.
Provide relief and back-up for the tenant service coordinator.
Maintains staff phone/contact listing.
Arrange for pickup and distribution of all mail/couriers.
Coordinate with the Chief Engineers to ensure that the “Manulife” pylon signs have the correct and current signage.
Ordering of business cards for all staff.
Ordering of uniforms for the operations team.
Organize and maintain facility key systems including the physical storage of master keys, maintenance of key database, supervision of locksmiths, and issuing of new keys.
Perform other tenant management and/or property management tasks as required.
Provide administrative support including word processing, filing, copying, faxing, maintaining records, and communication for staff/tenants for the Property Management office.
Uses knowledge of company/department operations to answer routine inquiries from various internal and external sources.
Organize and maintain office supply inventories in addition to kitchen supplies and keep tidy daily.
Other duties as assigned.
Minimum of 2-5 years’ experience in a receptionist role.
Working knowledge of MS Office.
Excellent customer service skills.
Excellent interpersonal and relationship building skills.
Superior flexibility in the face of ambiguous situations, shifting demands and challenging work environments.
Excellent verbal and written communication skills.
Excellent problem solving and analytical skills in solving complex and new problems requiring in-depth analysis and evaluation.

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.0 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.