Administrative Support to Restoration Project Manager
Location: Burnaby, BC
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (On-site)
The Administrative Assistant is an important role that supports the successful delivery of insurance restoration projects. Working alongside a Restoration Project Manager, this position is responsible for keeping projects organized, well-documented, and running smoothly from start to finish.
This is an ideal opportunity for someone with strong administrative experience who enjoys detailed work, coordinating multiple files, and providing excellent customer service. This is not a project management role, but rather a key support position that ensures accuracy, communication, and efficiency across multiple projects.
About Us
ServiceMaster Restore of Vancouver is a full-service disaster restoration company providing emergency response, construction, contents cleaning, mould remediation, and biohazard services. We work closely with insurance professionals and property managers to restore both residential and commercial properties after loss events.
What You’ll Do
Project & Claims Coordination
- Provide administrative support to the Restoration Project Manager throughout the full lifecycle of restoration projects
- Assist with insurance claim file management and ensure documentation meets insurer requirements
- Review estimates, scopes, and job costing for accuracy and alignment with insurance guidelines
- Support project close-out processes, ensuring files are complete and audit-ready
Documentation & Systems
- Maintain organized and detailed project files, including scopes, estimates, work orders, and correspondence
- Enter and manage data in systems such as Restore365, Encircle, NAV, or similar platforms
- Ensure all documentation is complete and accessible for internal and external review
Communication & Customer Service
- Act as a key point of contact between internal teams, homeowners, adjusters, insurers, and subcontractors
- Respond to inquiries promptly and professionally to support a positive client and claims experience
- Assist with incoming calls and direct inquiries appropriately
Invoicing & Project Close-Out
- Support invoicing by compiling job costs and preparing final documentation for submission
- Assist with insurer billing, approvals, and claim settlements
What We’re Looking For
- Experience in restoration, insurance claims, or construction administration strongly preferred
- High school diploma required
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Experience with estimating or claims management software is an asset
Skills & Attributes
- 2-3 years administrative support experience
- Strong communication skills with the ability to interact professionally with clients and insurance partners
- Excellent attention to detail and accuracy in documentation
- Ability to manage multiple projects and deadlines in a fast-paced environment
- Highly organized with strong time management skills
- Self-motivated with the ability to work independently and as part of a team
- Discretion and professionalism when handling sensitive information
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please, no telephone calls.
Job Types: Full-time, Permanent
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Application question(s):
- Do you have restoration and/or insurance industry experience?
- What is your desired salary?
Experience:
- Administrative Assistant: 2 years (required)
Work Location: In person
