Join Paymate Software
At Paymate Software, we develop, sell, implement, and support Payroll, Human Resources, and Time & Attendance solutions for organizations across Canada and the United States.
For many years, Paymate has helped businesses streamline workforce management, improve compliance, and simplify payroll operations. We are seeking a Payroll & HR Customer Service Representative to join our growing team at our Richmond Hill/Markham office.
This is an excellent opportunity for a payroll professional who enjoys working with customers, solving business challenges, and helping organizations get the most from their payroll and HR technology.
What You'll Do
As a Payroll & HR Customer Service Representative, you will work directly with customers and prospects to provide exceptional service and support for Paymate Software and services.
Your responsibilities will include:
- Respond to customer inquiries regarding our products and services.
- Provide customer support and assistance with our payroll and HR software.
- Assist customers with questions and issues and help identify effective solutions.
- Provide sales and marketing support, including preparing proposals and related materials.
- Perform customer-related and general office administrative duties.
- Maintain professional and effective communication with customers and prospects.
- Perform other duties and responsibilities as assigned by the company.
What We're Looking ForRequired Qualifications
- Good understanding of payroll and accounting software. A payroll or accounting designation is an asset.
- Proficiency with Microsoft Office products, including Word, Excel, Outlook, and PowerPoint.
- Strong written and verbal communication skills.
- Ability to work effectively both independently and as part of a team.
- Excellent attention to detail and accuracy.
- Strong computer skills and the ability to learn new software quickly.
- Customer-focused with a professional and helpful approach.
- Social media knowledge and experience is an asset.
- Bilingual English/French is a definite advantage.
Personal Attributes
The ideal candidate is:
- Customer-focused and passionate about helping organizations improve efficiency.
- Organized, detail-oriented, and highly dependable.
- A proactive self-starter who takes ownership of responsibilities.
- Comfortable working directly with customers and other stakeholders.
- A strong communicator who can explain software and business processes clearly.
- Curious, adaptable, and eager to learn new technologies.
- Able to manage multiple priorities while maintaining accuracy and attention to detail.
Why Join Paymate?Meaningful Work
Help organizations improve payroll accuracy, compliance, and workforce management through technology.
Professional Growth
Gain valuable experience in payroll, HR, workforce management, software support, customer service, sales support, and business consulting.
Supportive Team Environment
Join a collaborative team where your ideas and contributions are valued.
Great Location
Our office is conveniently located near Highway 404 and Highway 7, with:
- Free on-site parking.
- Walking distance to VIVA and YRT transit routes.
- Close proximity to restaurants, cafés, and other amenities.
Compensation & Benefits
We offer:
- Competitive salary based on experience.
- Comprehensive health and benefits package.
- Paid vacation.
- Professional development opportunities.
- Casual business environment.
- Flexible schedule.
- Free on-site parking.
- Stable position with a growing Canadian software company.
Apply Today
If you are passionate about payroll, technology, and helping customers succeed, we would love to hear from you.
Please submit your resume and cover letter to:
[email protected]
Benefits
- Casual dress
- Dental care
- Flexible schedule
- On-site parking
- Paid vacation
- Health and benefits package
- Professional development opportunities
Pay: $18.00-$22.50 per hour
Benefits:
- Casual dress
- Dental care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Richmond Hill, ON L4B 1B9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally entitled to work in Canada?
Education:
Work Location: In person
