This role will provide you with the opportunity to make an immediate impact on our business, as well as offer training, development, and long-term growth opportunities. ACME's exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. With world-class client service and industry-leading technology solutions, ACME helps our clients navigate the complex world of global immigration to better achieve their goals.
Main Job Duties:
- Filing forms and preparing supporting documentation that meet the IRCC standards for all immigration-related applications.
- Knowledge of dealing with SP, WP, Express Entry etc.
- Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to the supervisor.
- Able to fill various kinds of immigration forms
- Learn procedures and documentation requirements for various case types
- Focus on high accuracy and on-time submission when working on customer case files
- Collecting, organizing, and reviewing documents received in support of applications
- Handling a high volume of files in a very fast-paced environment
- Follow up promptly with the clients for any pending replies or documents from their end
- Manage work load as per strict deadlines
- Monitoring the status of submitted applications for updates and decisions and informing the client.
- Keep clients informed of any progress and respond to all requests from or on behalf of the client
- Conduct a final review of the client’s application, supporting evidence, and documents
Successful candidates should have the following attributes:
- Ability to handle customers in difficult and stressed-out situations with positivity and empathy
- Must possess strong communication skills; both verbal and written in English (Hindi, Punjabi an asset)
- Excellent telephonic communication skills with patience, courtesy, compassion and professionalism
- Professional working knowledge of office applications such as word & excel etc.
- Aptitude to learn new skills on various software
- Expertise and efficiency with time management, multi-tasking and problem-solving abilities
- Possess good typing speed
- Must be friendly and highly motivated with excellent interpersonal skills
- Must be highly organized, and detail-oriented
- Must be results-driven; and be effective working independently
Language: Should be fluent in English (oral and written) Knowledge of Punjabi would be an asset
Job Type: Full-time
Pay: $18.25-$22.00 per hour
Application question(s):
- How many years of immigration experience
Experience:
- Immigration: 1 year (preferred)
Work Location: In person
