Role: Oversee approximately the 50-55 competition & events that MNP Community & Sport Centre (MNPCSC) hosts yearly, through creating systems and procedures for MNPCSC. The Competition & Events Coordinator is the lead person responsible for the execution of sport competitions from local to international level and member events held at MNPCSC. Your primary responsibility is to ensure competitions & events are delivered at a world class level including; start to finish execution, budgeting, training & communication.
Reports to: Sport Services Manager
- Free facility access based on hours worked plus a variety of free and discounted programs & services.
- Employee recognition program.
- Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
- Free parking and close to transit with a C-train and bus stop steps away.
Daily Responsibilities
- Troubleshoot operational challenges and provide exceptional service within the department & outside of the department.
- In collaboration with the Sport Services Manager, establish solid working relationships within the team and other departments to ensure a cohesive working environment in regards to events and competitions.
- Assist in the organization of new hires for Event Timing and Technology Positions, including specific training on policies & procedures & streamlining the training plans for the department.
- Act as a key information source by providing the Director of Sport & Aquatics with customer feedback, system enhancements, recruitment needs, training and development needs, ideas for rewards and recognition, new programs/services and on-going quality improvement.
- Be responsible for the timing team duties during his/her absence.
- Complete the daily/monthly invoicing as required and ensure accuracy of individual contracts specific to the events you oversee.
- Clerical and facility operational responsibilities such as; facility bookings, answering telephone and email inquiries, maintain correspondence with customers, administer rentals into the class system, and collection of payment.
- Assist the Sport Services Manager in regards to development and implementation of competition and event policies, procedures and standards.
- Any other duties as assigned.
Budget/Financial
- Review reports and expenditures for previous month/fiscal year.
- Propose and implement improvements in order to prepare the event budget estimates for the current or upcoming fiscal year.
- Ensure that the event areas of responsibility are performed within budget and assist with the development and monitoring of program financials, budget, statistical reports, & research for all events and space.
- Creation of event pricing packages & benchmarking background for events.
Sales, Marketing & Communication
- Assist the Sport Services Manager in working with the Sales and Marketing Team with preparation of promotional material for events. (Newsletters, electronic signs, board packages etc.)
- Actively communicate with both internal and external customers on special events, space changes and service changes and new incentives.
- Communicate with and follow-up on team needs and requests. Identify key areas of service and program enhancement.
Events
- Cross train with Event Timing & Technology Specialists and reestablish training manual.
- Assist the Sport Services Manager with annual performance reviews for Event Timing and Technology Specialists through regular follow up, feedback and coaching with employees.
- Ensure timing team members are carrying out their duties to meet team objectives.
- Creation and implementation of the event application survey.
- Assist the Sport Services Manager with the creation of the yearly events schedule and allocation of employee coverage for a seamless start to finish process.
- Special event coordination which includes initial request, conflict resolution and data entry, confirmation of event, set up and electronics request, communication to employees & sport partners, event day support and final invoicing of host group.
- Post event evaluation, including event surveys & follow up with event organizers, MNPCSC employees and keep reports on successes and opportunities to improve future event.
- Oversee equipment inventory, including timing equipment.
- Be accessible throughout the event as a “contact” to ensure event needs are met, from event start to finish.
Customer Experience
- Monitor evaluation forms, surveys & comment cards by following up and tracking feedback in a timely manner for events including identifying consistent customer complaints and implementing a plan for complaint reduction.
- Assist both our internal and external customers by providing prompt, sincere, and professional responses to questions and concerns that arise; striving to exceed our customers’ expectations
- Be the main point of contact for events at MNP Community & Sport Centre
- Understand and apply all Safety and Emergency procedures to ensure a collective, streamlined and successful evacuation plan.
- Be an exceptional public relations person for MNP Community & Sport Centre and communicate effectively and courteously with staff, public and user groups.
Qualifications:
- Completed post-secondary education – preference may be given to Kinesiology, or Sport Administration, Event Management or related programs.
- Certified Special Event Professional (CSEP) designation is an asset
- CPR C (recertified within one year) and Standard First Aid (recertified within two years) – required before employment can commence.
- Formal education is complimented by 2-3 years of experience in an administrative position including events, ideally with a background in sporting events at a provincial or national level.
- Must possess a proven ability to establish and maintain an environment of trust and empowerment, build working relationships, delegate, coordinate and monitor work, lead by example, build a successful team, plan and organize and work through conflict.
- The ideal candidate will also have strong communication skills (verbal and written) that allow adaptation to a variety of stakeholders.
- Proficient with Microsoft products (Word, Excel, and Outlook) and have working knowledge of data base software.
- Previous experience using the INTELLI system is considered an asset.
- Taking personal responsibility for delivering on commitments, ability to respond to changing circumstances and priorities and an appreciation for customer service excellence will ensure your success.
- Proven track record in working independently and in a team environment will ensure success in this position.
- Individual must be ambitious, driven and accountable who thrives in a dynamic environment.
- Willingness and ability to work evenings & weekends due to the demands of events in our facility is a must.
- Preference may be given to candidates with the additional certifications in coaching, leadership and/or conflict resolution.
Our Commitment to Diversity, Equity, and Inclusion:
We value the uniqueness and perspectives of all employees and are committed to diversity, equity and inclusion initiatives to create a feeling of belonging for all of our team members at MNP Community & Sport Centre. We welcome and encourage applications from all qualified candidates. MNP Community & Sport Centre provides support in its recruitment process to candidates with disabilities; including accommodation, that takes into account candidates’ accessibility needs. Please connect with our Human Resources team if you require accommodation within the recruitment process.
All candidates applying to MNP Community & Sport Centre must have legal authorization to work in Canada with no restrictions.
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
