Part-time Bilingual (English/ French) Personal Banking Call Center Representative
The Bagg Group
Montréal, QC
Opportunity Number: #65507
Location: Montreal, QC- Rue Mile End @ Rue Jean-Talon O
Pay Rate: $ 21.98/hour (Paid Weekly)
Contract Duration: 12 months with the possibility of conversion
Hours of Work: Monday to Friday 8:00am - 11:00pm (must be available 25 to 30 hours, 5 days/week, 5 to 6 hours/day)

Must have good credit history and clear criminal record

The successful candidate is a hardworking and highly motivated individual, who is delivering legendary customer service and looking for an opportunity to learn and develop leadership interpersonal skills.

Job Description:
Our team supports Retail branches and partners, we operate with a strong focus on identifying deficient forms and resolving through further communications with our partners. We support our customers and partners enquiries via telecommunications and written correspondence.

Job Responsibilities:
Demonstrate passion for and outstanding customer service skills
Communicating with internal partners or branches via email and phone
Resolve branches’ concerns using a Can-Do attitude
Phenomenal teammate & able to work independently with minimal supervision
Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur

Job Requirements:
Effectively applying communication skills (written &verbal) in both French and English
apply active listening skills are essential
Excellent attention to detail and accuracy
Basic Computer Skills (MS Office) are required
Good organizational skills
Ability to work well in a team setting
Ability to work well under pressure and tight timelines
Keyboarding, data entry skills

Post secondary preferred
2-3 years of related experience required
Previous Banking experience (an asset)

To Apply:
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Accommodations are available upon request to support your participation during all stages of the recruitment process.