Are YOU ready for a change?
Purolator is growing and with growth comes more opportunity!
We are looking for strong Customer Service Professionals to add to our already fantastic team!
Committed to performance excellence, our customer care and retail representatives embody our corporate values, specifically through their strong customer focus. They work with customers to resolve issues and provide the best experience possible. Apply now if you’re motivated by the opportunity to join a team committed to making a difference.
As a Purolator CSR you will utilize your exceptional interpersonal skills to interact with our customers scheduling pick-ups, confirming rates and transit times and resolving issues. You will ensure they are directed to the right department and complete all documentation as required by the departments work process.
Duties and Responsibilities
Schedule pick-up requests from customers while ensuring correctness of on file information as well as confirming rates and transit times
Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc… for any shipments being delivered to domestic destinations
Listen for and document any customer complaints while providing feedback to customer as to follow up/procedures
Directing customer to appropriate department when required
Completing all necessary forms relative to customer service
Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions
Must possess excellent oral communications skills
Be able to work in high pressure situations
Must demonstrate a pleasant « can do » attitude
Ability to adapt to rapidly changing circumstances
Basic Geography knowledge
Bilingualism an asset
What we offer:
Part time - Flexible hours
$17.34 per hour starting rate
Range of company paid benefits after 3 months of service including:
Medical and Dental
Defined Contribution Pension Plan
Short & Long Term disability
Employee and Family Assistance Program
Apply no later than August 2, 2020
Purolator values diversity and is an equal opportunity employer. We would like to thank all those applicants for their interest, however only those selected for an interview will be contacted.
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.