Implementations Specialist
Toronto, ON
The Givex Implementation Team is responsible to execute client implementations for a variety of Givex products; performing the setup and configuration of the system the client purchased including: VEXILOR Point of Sale, Gift & Loyalty, Web Suites & UPTIX - for major clients in the restaurant, retail, hotel and sports industries. We are expanding our POS IS team - if you have experience with POS in hospitality, this role will be exciting and provide a new direction for your career.

Role & Responsibilities:
Work directly with clients and execute client implementations for a variety of Givex products
Facilitate database imports for new customers including managing cut-over migrations
Lead sessions to collect data, documents and other information and create specifications that describe how the program will be implemented for the client
Scope and implement change requests for existing clients and manage ongoing programs
Gather business requirements, and draft Statements of Work based on client program change requests or system customization requests
Participate in Quality Assurance procedures, user acceptance testing and live/real-time system cut over processes
Act as operations contact for existing clients with routine program change requests
Liaise with clients and other teams to ensure all bases are covered and all deliverables are executed as specified; including design, programming, billing, and sales support
Provide initial support, after the client attends training, to answer specific questions regarding the setup and configuration and gradually transition the client to client services for ongoing routine support
Take direction from different Product Development Managers on ongoing projects
Manage the project schedule and keep everyone on the project team informed regarding key deliverables and milestones in the project
Work independently managing multiple tasks and assigned duties
Required Knowledge, Skills & Abilities
Experience (2-3 years) in hospitality (i.e. restaurants, retail, hotels, venues), with working knowledge of POS
Experience (2-3 years) as an Implementation Specialist or similar role including technical implementations involving systems, networks or software design
Excellent communication skills, both written and verbal
Able to produce professional quality documents and presentations
Advanced computer skills in basic applications including Excel, Word and Outlook
Previous experience interfacing with large clients and/or vendors
Excellent time management skills and ability to prioritize tasks
Ability to work well independently and under pressure within a web-based environment
Exceptional critical thinking and problem solving skills
Adaptable to change with a strong desire to learn
Working experience within the Payment and Loyalty sectors is an asset