At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The Experience Management Associate is a member of the Canada Assurance Experience Management Team, contributing to the goals of effective deployment of our practitioners and comprehensive project staffing for delivery of our engagements in Canada.
Your key responsibilities
Assist with staffing intermediate resources, junior resources, maintaining Retain with client bookings and staff projections
Maintain databases regarding client data, staff preferences, skills and restrictions as required
Staff all inventory observations for your practice
Produce general forecasting, availability and capacity management reporting as required.
Prepare weekly communication as required
Monitor unassigned resources, act as point of contact for unassigned staff, identify assignments for same
Audit Retain regularly for accuracy
Assist with annual planning process - incl. data input to planning tool as directed by RM team leaders
Communicate regularly with RM and practice managers on status of staffing requirements and issues
Involved in ad hoc projects as required
Identify over/under utilized individuals and bring to attention of RMs as required.
Identify conflicts and resolve or escalate
Skills and attributes for success
Ability to manage multiple and sometimes competing priorities
Ability to problem solve
Meticulous attention to detail
Strong written and verbal communication skills
To qualify for the role you must have
Experience working in a Corporate Office Environment
Ability to demonstrate strong organization skills
Ability to demonstrate working high volume coordination activities
Ideally you will also have
Post Secondary Education
Experience scheduling staff
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
Diversity and Inclusion at EY
Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
EY Way of Work and your health and safety
EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely. To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations. A critical component of EY’s workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
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