The Welded Tube of Canada Group of Companies is a diversified steel pipe and tube producer with annual production capacity of 700,000 tons.
Headquartered in Concord, Ontario, Canada, Welded Tube owns and operates five manufacturing and finishing facilities strategically located in Canada and the U.S. to ideally serve the North American marketplace.
Founded in 1970, Welded Tube has three divisions: Energy Tubulars (OCTG), ERW Mechanical and HSS. Through continued investment in state-of-the-art equipment, technology and operating systems, Welded Tube and its employees are recognized as industry leaders in each of their three business groups. Their commitment to providing excellence in product quality, service and ultimate value to a diversified customer base is unassailable.
Our success has been possible through our number one asset: the Welded Tube team! We employ more than 700 employees across Canada and the US.
SUMMARY:
Welded Tube of Canada is seeking an experienced Dispatcher to support its Concord transportation operations. This is a six (6) month contract role, which may turn into a permanent position. The successful candidate will be responsible for coordinating truck shipments throughout North America, maintaining carrier relationships, securing transportation capacity, resolving transportation issues, and ensuring on-time delivery performance.
This position requires a hands-on logistics professional with 5+ years of dispatch experience and strong transportation industry knowledge. The individual will work closely with Sales, Production, Customer Service, Shipping, and external transportation providers to ensure efficient movement of products while maintaining excellent customer service.
KEY RESPONSIBILITIES:
· Collaborate with Shipping, Production Planning, and Customer Service teams to support daily operating requirements.
· Secure carrier capacity for customer shipments and intercompany transfers.
· Schedule and dispatch truckload, LTL, and specialized equipment as required.
· Maintain and communicate delivery schedules, delays, and transportation updates to customers and sales personnel using Descartes MacroPoint, ERP and dispatching tools/software.
· Monitor and proactively resolve transportation disruptions, delays, and service issues.
· Expedite urgent customer orders and production-related shipments.
· Maintain relationships with approved transportation providers.
· Minimize transportation costs through strategic carrier selection and load planning.
· Monitor carrier performance and communicate service concerns.
· Support carrier compliance with company transportation requirements.
· Support freight invoice verification and discrepancy resolution.
· Maintain transportation records and documentation.
· Generate logistics reports and performance metrics as required.
· Identify opportunities to improve transportation efficiency and service levels to achieve Logistics KPI’s.
WORKING HOURS:
This position is primarily a Monday to Friday Day Shift (6:00 AM to 2:30 PM), with a one (1) hour unpaid lunch – However the applicant must be available and flexible to work afternoon shifts, including occasional overtime and weekend work as required.
QUALIFICATIONS & EXPERIENCE:
· Minimum 5 years of transportation dispatcher experience in fast-paced environment.
· Proficiency with Microsoft Excel, ERP systems, transportation systems and reporting tools.
· Knowledge of cross-border transportation and customs processes.
· Completion of post-secondary education in Logistics, Supply Chain, or related field.
· Transportation planning or scheduling experience.
· Excellent written and verbal communication skills.
KEY COMPETENCIES:
- Strong attention to detail.
- Excellent communication and customer service skills.
- Team-oriented mindset with ability to work independently.
- Professional communication skills.
- Carrier relationship management.
- Analytical and problem-solving capabilities.
- Commitment to customer service excellence.
RESULTS/ACCOUNTABILITIES:
- Follow the standard operating procedures for department.
- On-time shipment performance.
- Carrier service, capacity management and transportation cost control.
- Customer service responsiveness.
- Accuracy of shipment documentation and system data.
- Ability to resolve transportation issues effectively and contribute to logistics process improvements.
- Perform other duties and responsibilities as assigned by the Transportation Manager.
We thank all applicants, however, only those selected for an interview will be contacted.
Welded Tube of Canada Corp. is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
Pay: $25.00-$30.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Education:
- Secondary School (preferred)
Experience:
- Dispatch: 5 years (preferred)
- Transportation management: 5 years (preferred)
Work Location: In person
