FYidoctors is seeking a Full Time Patient Services Specialist on a Permanent basis at our practice in Kitchener, ON.
The Patient Services Specialist will be responsible for greeting patients, booking appointments, pre-testing patients, third-party insurance billing and assisting with eyewear retail.
This team member will work a schedule of 30-40 hours per week, Mondays through Saturdays
How You’ll Benefit
Comprehensive rewards package
Competitive wages and benefits
Rapid and continued growth, ensuring a constantly challenging and rewarding environment
A workplace culture where collaboration is fostered
Ongoing training and development opportunities
Communication with patients including in person, by phone, and by email
Administering pre-testing services such as retinal digital imaging
Customer service activities including appointment bookings, prescription printouts, and billing and payments
Office administrative tasks including processing mail, filing, and faxing
Assistance with retail of eyewear products
The Successful Candidate
Passionate about customer experience; a great communicator who can provide exceptional patient care
Committed to excelling as a member of a high performing team
Able to multi-task in a fast-paced environment
Good computer knowledge, including Microsoft Office suite
Previous experience or knowledge of routine eye care an asset
FYidoctors is an exciting entrepreneurial company that started as a small group of 30 optometrists. In just 12 years we have grown to more than 3,000 employees with more than 265 locations across the country. Today, as Canada’s fastest growing eye care provider and winner of Canada’s Best Managed Companies, our team of respected leaders from provincial and national optometric associations bring experience, dedication, and a commitment to the values that have long been associated with optometry.
From our lab to our practices to our home office, we are committed to enhancing the lives of our patients and maintaining a positive, supportive environment where all our people can thrive and grow professionally and personally. Together, we proudly stand for the strength of the optometric profession and the preservation of patient care.
How to Apply
All applications will be sent to the attention of the hiring contact.
Alternatively, our careers page can be found here; https://fyidoctors.com/en/careers-page. Search Patient Services Specialist, and the preferred location when navigating the careers site.
We thank all candidates for their interest. Only those selected for an interview will be contacted. We politely request no telephone calls please.