- You will be responsible for answering incoming calls, emails, faxes and written correspondence in a professional and courteous manner.
- Assisting employers and members with their group insurance and pension applications, claim and change forms and submitting the applications, claims and change forms to their insurance company.
- Help members and employers by providing them with group insurance and pension information in a timely and accurate manner using online services. Able to investigate and solve member health, vision, dental, disability and death claim issues.
- You will also work with our employer’s plan administrators to review, verify, advise, correct, calculate, and file group insurance and pension applications to group insurance and pension partners.
- Support agents with their individual client’s investments and insurance administration issues.
- Required skills: the ability to use a Windows PC with Microsoft Word and Excel. Additional skills that are helpful are experience with Contact Relationship Management software and Adobe Acrobat Standard software.
- You must be able to work in a fast-paced, well-established team-oriented office environment reporting to the Supervisor of Customer Service. Other assigned duties as specified or requested.
- The work schedule is Monday to Friday, 8:30 am to 5:00 pm, with 1 hour for lunch. There is no overtime and no sales work.
- Preference will be given to applicants who hold or have previously held a Manitoba Life Insurance License and/or Mutual Fund License. Training will be provided to the successful applicant.
- Salary is negotiable based on experience and licensing.
Summary
As a Customer Service Representative, you will be essential in delivering outstanding support to our clients, ensuring their needs are met with professionalism and care.
Job Type: Permanent
Pay: $40,000.00-$45,000.00 per year
Benefits:
- Disability insurance
- Life insurance
- On-site parking
Ability to commute/relocate:
- Winnipeg, MB R2C 1P9: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Customer Service: 3 years (required)
Language:
- English Fluently (required)
Licence/Certification:
- LLQP and/or Mutual Fund License(s) (preferred)
Work Location: In person
