Role Summary
As the Key Account Manager for Online, you are responsible for increasing satisfaction and sales for Eminence’s authorized Online Partners managed exclusively by Eminence’s Central Office. You will support Online Partners by conducting daily outbound calls, scheduling and leading business review meetings, and providing expert knowledge of products and promotions to deliver key support and communications that increase sales and satisfaction of Eminence Online Partners. You will work collaboratively with the Key Account Specialist – Online and other teams within Eminence to monitor and manage Eminence brand representation presented by Online Partners and all other Online channels. You will report directly to the Inside Sales Manager – House & Online.
Responsibilities
- Assist Online Partners with all aspects of their business to increase sales
- Successfully manage the achievement of the monthly, quarterly & annual revenue targets. Track and report each Online Partner’s sales revenue against monthly, quarterly, and annual targets
- Present Online Partner Sales information during monthly online sales meetings
- Provide Extraordinary Customer Service in a professional and friendly manner during all interactions
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Maintain a high level of knowledge of Eminence’s products and services to ensure all Online Partners are supported and provided with expert product knowledge
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Collaborate with Customer Education to provide training and schedule onsite visits with International Trainers
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Organize after-training gratis products to be sent to each account
- Forecast annual revenue for assigned accounts at the beginning of each Eminence fiscal year, including creating Partnership agreements and managing the execution of the Partnership agreements throughout the year
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Schedule, prepare and lead monthly business meetings with Eminence Online Partners
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Collaborate with Marketing and Supply Chain to deliver new product launches and promotion information, including digital and print materials and purchase pack information to Eminence Online Partners
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Monitor returns from Eminence Online Partners and take actions to reduce the percentage of products returned
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Build relationships and identify growth opportunities with Eminence Online Partners
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Ensure all Online Partner orders are processed within the same day if received before 2pm
- Utilize appropriate business language in CRM notes
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Regularly audit and follow up to ensure that Eminence Online Partners are meeting Eminence Brand Standards
- Work with the Brand Protection Specialist to monitor and combat diversion of Eminence products
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Perform any other Sales-related duties, as required
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Attend meetings, as required
Qualifications
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Inside sales experience (particularly in a Call Centre environment) – minimum 3 years
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Account management experience, particularly in high volume and/or strategic account development – minimum - 3 years
- Demonstrated Customer service and problem resolution experience – minimum 3 years
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B2B or B2C Sales Experience – minimum of 2 years
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Background in the Esthetic or Health & Beauty industry – preferred
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Experience with Eminence product line – preferred
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Event management experience – preferred
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Second or third language – preferred
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Outside Sales experience – asset
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Customer Relationship Management (CRM) software experience – asset
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Leadership experience – asset
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Training facilitation experience – asset
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Computer skills (especially MS Word, Excel, Outlook, and PowerPoint)
- Ability to use initiative, independent judgement and problem-solving skills
Total Rewards
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Competitive salary, quarterly and annual bonuses based on individual and company goals
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100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
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Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application
Please submit a resume with a cover letter.
Applications are currently being reviewed. Immediate submissions are still welcomed.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
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