About Us
Stakora is a growing Montreal-based online fine jewelry brand. We specialize in personalized pieces that help our customers express their culture, identity, relationships, and what matters most to them. Every piece is designed and handcrafted in-house, and our customers value the quality, uniqueness, and meaning behind our work.
About the Role
We’re looking for a Customer Service Specialist: someone experienced, proactive, and ready to make an impact on the customer experience. This role has plenty of room to grow into expanded responsibilities as our company continues to grow.
What You’ll Do
- Manage customer service inquiries (email, chat & phone line) with empathy, speed, and clear communication
- Spot patterns in customer questions and work with other team members to improve products and website experience
- Create macros & templates to improve efficiency
- Recommend products to customers based on their needs
You’re a Great Fit If You
- Have 3+ years of customer support experience, ideally in ecommerce or retail
- Are hands-on, self-directed, and can prioritize your own workload effectively
- Write with warmth and clarity, adapting your tone to match our brand voice
- Stay calm under pressure and lead with empathy
- Have experience with tools like Gorgias, Zendesk, Shopify - or quick to learn
- See every customer interaction as a chance to strengthen the brand
- Communicate clearly in English (French is a plus but not required)
- Can multitask and thrive in a fast-paced startup environment
- Enjoy collaborating with a team
Why Join Stakora?
- A meaningful role in a growing, founder-led fine jewelry brand
- Competitive salary with opportunities for growth
- Direct impact on clients' most cherished moments, crafting jewelry for weddings, baptisms, memorials, and more.
- High trust and autonomy in your work
- Yearly performance-based bonus
- Paid lunch breaks
- Window-filled office with a great view, surrounded by restaurants and coffee shops
- Modern, non-corporate team culture
- Parking available
- Up to 40% off our fine jewelry
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Work Location: In person
