Overview:
The incumbent is the primary point of contact for W Print customers, steering projects throughout their life cycle from estimating, to print management intake, to final delivery, with a strong understanding of project specifications, budgets, and timelines. As a key member of the W Print team responsible for the area’s overall success, the incumbent will work closely with the Manager and take ownership for ensuring that projects are planned and executed effectively. And as a front-line staff member, they will exhibit the highest level of professionalism and excellent communication skills at all times.
This position is contingent on funding.
Responsibilities:
Collaboration
Interacts regularly with all P+RS staff and supports cross-promotion of products and services wherever possible
Establishes and maintains strong partnerships and relationships with units throughout the university and the affiliated colleges that help P+RS achieve its goals, while ensuring that P+RS is represented professionally
Customer Service and Business Development
Commits to positive interactions with all customers and provides appropriate level of assistance regardless of situation or location
Proactively fosters friendly and productive working relationships with key contacts
Ensures that all customer inquiries are handled in a professional, timely manner; and in cases when customers should be redirected to other staff, the incumbent will ensure that the redirection is complete and that the customer is not left without service
Capable working with tight deadlines and able to handle difficult situations with tact and diplomacy
Ensures that all business development opportunities are handled in a professional, timely manner, maintains a broad understanding of all products and services offered in P+RS, and in cases when customers should be redirected to other staff, the incumbent will ensure that the redirection is complete and that the customer is not left without service
Supports business development through the creation and enhancements of operational processes as opportunities arise, such as (but not limited to) procurement, billing processes, packaging and distribution, technological implementation, promotion and marketing
Develops broad knowledge and understanding of P+RS products and service offerings and understands how print and retail work cohesively together related to business development and customer service, maximizing the ways P+RS can meet customers’ needs
Project Management
Collects initial information from the client; asks appropriate questions to gather additional information, anticipate needs of the client, and determine end-use of project; and makes recommendations to client regarding quality and cost-effectiveness of output
Tracks project deadlines (interim and final) throughout the production/development process; monitors projects to foresee timing problems and work towards a solution; manages client expectations, provides status updates to clients
Must handle many projects of various size and scope, with competing deadlines, simultaneously
Print Management System
Ensures that all relevant project information is entered accurately into the print management system
Uses the print management system to update customer information, look up job history, and edit orders and pricing
File management for external vendors/partners when required
Effective Production and Retail Performance
Responsible for ensuring files are production-ready before being transferred to W Print locations
Ensures adequate inventory is available for completion of customer orders
Vendor Management
Coordinates production with outside vendors when necessary, providing files, determining pricing, communicating timelines, and initiating purchase orders
Liaises with outside vendors to ensure the timely delivery of projects
Communications
Ensures that customer pricing is accurate and provides quotes to customers before production commences
Collaborates with Production Manager on pricing to determine best price/location to complete orders
Team Support
Supports W Print locations during peak business periods with customer service and print production duties as required
Qualifications:
High school diploma
College diploma in print production, business, marketing, and/or operations considered a strong asset
Minimum of three years in a print production environment, including experience using a print management system
Experience in a design agency or commercial production setting an asset
Experience and demonstrated ability to use Microsoft Office products
Intermediate experience with Adobe Creative Suite (Illustrator, InDesign, Photoshop)
Excellent written and verbal communication skills
Interpersonal skills and relationship-building
Knowledge of production print environment (e.g., typical procedures, safety protocols)
Knowledge of design theory
Demonstrates sound, independent decision-making and judgement
Strong organizational skills and ability to handle multiple tasks and meet deadlines with attention to detail
Excels in a fast-paced environment with changing priorities
Enthusiastic, customer-focused orientation
Vaccination Requirement Statement:
Effective May 1, 2022, the University suspended its Vaccination Requirement. Prior to May 1, pursuant to this Requirement, all University employees were required to submit proof of full vaccination against COVID-19 (subject to the University’s obligations under the Human Rights Code to accommodate employees who were unable to receive a vaccination). The University’s Vaccination Requirement website can be found here: https://uwaterloo.ca/coronavirus/return/vaccination-requirement.
The pandemic is ongoing and public health advice continues to evolve. Accordingly, the University reserves the absolute right to reinstate the Vaccination Requirement on short notice, and upon such reinstatement you will be required to comply. You shall also be required to comply with any new health and safety policies/requirements implemented by the University from time to time, including new policies/requirements related to mandatory employee vaccination. As the University may need to reinstate the Requirement on short notice, it will continue to collect and maintain up-to-date information on employee vaccination status. Please submit your Covid-19 vaccine status (QR code) to: https://checkin.uwaterloo.ca/
Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.
The requirement to be vaccinated, if reinstated, will be subject to the duty to accommodate pursuant to the Human Rights Code. If you are unable to be vaccinated for reasons related to a ground protected under the Human Rights Code, you may submit a written request for accommodation with an explanation of the reasons and/or any supporting documentation. If you request accommodation, the University may follow up with you for further information if necessary.
Equity Statement:
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.