*GENERAL SUMMARY:*
Full-Time, 3-year contract. Reporting directly to the Manager of Outreach, the NAP Coordinator carries responsibilities for coordinating and supervising NAP staff who will be responsible for prevention, early intervention and community outreach services under the auspices of the City of Ottawa Neighbourhood Ambassador Program (NAP).
The successful candidate will be responsible to train and supervise NAP staff to provide a range of outreach services to individuals, families and groups in Ottawa, serving to promote youth and family engagement in communities and increasing youth access to opportunities via referrals to existing programs. The NAP Coordinator will also liaise with service providers to understand available services and identify gaps in services for the target client group. The Nap Coordinator will work collaboratively with service providers to develop effective service delivery plans.
*MAIN DUTIES AND RESPONSIBILITIES:*
*MAJOR RESPONSIBILITY #1: TRAINIG AND SUPERVISION*
- Support the Manager of outreach with outreach training for NAP employees around engagement of youth, boundaries, approach, safety, duty to report etc.
- Provide training on how to complete logs
- Assis with training NAP staff regarding organization policies and procedures as well as program expectations
- Complete performance evaluations for staff; offer constructive feedback and assist with goal setting
- General supervision of NAP staff
*MAJOR RESPONSIBLILITY #2: ADMINSTRATION*
- Creating and scheduling the weekly outreach shift for NAP employees
- Coordinating (how often? -ex. weekly, monthly) team meetings including creating agendas, booking meeting locations, taking meeting minutes and handling of the general meeting logistics
- Responsible for monthly program report
- Ensuring NAP employees completed their daily logs on time and correctly (ex. interaction and event logs)
- Support managers with the onboarding/hiring of new staff (create contract requisitions, assemble hiring packages, complete reference checks etc.)
- Other administrative support as needed
*MAJOR RESPONSIBILITY #3: COMMUNITY ENGAGEMENT*
- Create and manage program social media accounts
- Work with NAP staff and Community partners to plan and host community events
- Actively participate on committees with services providers, working groups, consultations, focus groups and special projects
- Work collaboratively with service providers to develop effective service delivery plans
- Carry out brokerage, advocacy, and resourcing functions as well as provide general information and referral services
- Initiate, develop, and implement community outreach activities in specified neighbourhoods
*MAJOR RESPONSIBILITY #4: PAYROLL*
- Ensuring staff are entering their hours into the payroll system correctly
- Approving staff hours on time to correspond with the payroll schedule
- Following up with staff regarding data entry errors and/or missing hours in their time sheets
*EDUCATION/EXPERIENCE:*
- University degree/College diploma in Child and Youth Development-related field
- Standard first aid/CPR certification
- 2-3 years’ experience in a youth-related field, preferably in an outreach and/or community development model
- Completed police record check (vulnerable sector)
- Valid Driver’s License (asset)
*REQUIRED KNOWLEDGE, SKILSS AND ABILITIES:*
- Ability to speak other languages in, French, Somali, or Arabic is an asset.
- Knowledge of and sensitivity to the needs of youth in Ottawa and the barriers they face.
- Knowledge of youth services in Ottawa
- Effective interpersonal and communication skills
- Demonstrated ability to work co-operatively and negotiate effectively within a multi-disciplinary team of service providers
- Demonstrated youth mentoring skills
- Demonstrated organizational and planning skills
- Demonstrated knowledge of program evaluation and outcome measures
- Knowledge of anti-racism, anti-oppression, equity, diversity, and inclusion frameworks
- Proficient in the use of information technology such as mobile devices, computer systems, collaboration tools, database applications, video conferencing tools, MS Office Suite and other technological tools and social media platforms.
- Some evening/weekend hours of work
*WORKING CONDITIONS*
These are the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
The majority of the work is performed in an environment that is mostly, clean and comfortable. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision on a computer screen for a large part of the working day. The noise level in the work environment is usually quiet to moderate.
Please edit this section to reflect the summary you'd like to include for this role. The summary currently on this description is for the NAP Ambassador role.
Job Type: Full-time
Salary: Up to $55,000.00 per year
