We're looking to hire a full-time Technical Support Specialist for our fast growing eCommerce business where we specialize in the sale and installation support of mini off-grid, portable and emergency backup power.
You will be supporting our sales and customer support teams through both the pre and post-purchase journey as well as helping us to improve the overall customer experience and business processes.
Some of your day to day responsibilities will be:
- Handling heavy amounts of inbound phone calls (customer service & troubleshooting)
- Outbound Phone Calls (customers & suppliers)
- Inbound Calls / Email Management
- Handling Live Chats
- Doing outbound warm call follow ups
- After sale follow ups
- Assist with marketing and growth initiatives
Valued Attributes :
- Works well in a fast paced environment
- Is a team player but is a trustworthy independent worker
- Attention to detail
- Communicates well
- Feels confident problem solving over the phone/email
- Creative solutions to customer difficulties
- Meticulous approach to administrative tasks
- Exceptional interpersonal, written, and verbal communication skills
The Technical Support Specialist will handle a mix of customer service, technical support and supplier relations mixed with some basic marketing initiatives and other variable tasks needed on a day to day basis.
- Must have extremely strong verbal english
- Be willing and able to work a 9:30-5:30pm EST shift, Monday to Friday
- Fast wifi and professional workspace
- Minimum 1-2 years experience in electrical/solar/IT/energy or related field
What we can offer you:
- A competitive hourly pay with long term vision & 100% remote work-from-home career
- Grounded and team-oriented workplace in a progressive environment that is at the forefront of a fast evolving business sector.
- Commitment to the training and growth opportunities for long-term career development.
Great team atmosphere and supportive working environment.
As a fast growing eCommerce company there’s always lots to do, many hats to be worn and with that, tons of room for growth. We believe in creating supportive (virtual) working environments that are based on a lot of trust and teamwork.
We treat others the way we would want to be treated and because of that, maintain a high level of standards and expectations when it comes to work ethic and overall output.
Job Types: Full-time, Permanent
Pay: $20.00-$25.00 per hour
Expected hours: 40 per week
Schedule:
Education:
- Secondary School (preferred)
Experience:
- customer service: 2 years (required)
Work Location: Remote
