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Family Services Administrative Support (Contract)

Ronald McDonald House BC and Yukon Vancouver, BC

Job details

Part-time

Skills

Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Filing
Research
Microsoft Office
Administrative experience
Office management
Proofreading
Communication skills

Full job description

About the Organization

At Ronald McDonald House Charities® British Columbia and Yukon (RMH BC), we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.

In 1983, the first RMH BC House opened its doors in Vancouver with a 13-Bedroom House, and over the years, with an increase in demand for this essential service, construction of a new building was underway. In 2014, a 73-bedroom House was unveiled on the grounds of BC Children’s Hospital along with a new 2,000 sq. ft. RMH Family Room in Surrey Memorial Hospital. As the second-largest House in Canada and one of the largest in the world, RMH BC will continue to grow and meet the needs of families across BC and Yukon.

Our team is the backbone of our organization—serving our families, supporting volunteers and donors, and spreading awareness every single day.

About the Position

Our Family Services Team strives to provide exceptional service and family care in an often busy and fast-paced environment. The Family Services Administrative Support will be responsible for ensuring that all daily administrative functions are efficiently managed to provide a seamless experience for all families. The ideal candidate will have excellent communications skills, strong attention to detail and previous administrative experience. This is a 1 year contract position of 24 hrs/week.

Key responsibilities include:

Organize and execute daily Family Service administrative duties as required, in a timely manner.
Provide administrative support to adhere to timelines and deadlines, ensuring that tasks are completed and moving forward.
Set up and manage surveys, including designing, distributing, and collecting data.
Create and format PowerPoint presentations for team meetings, and projects.
Develop and maintain manuals and other documentation to support team activities.
Design and produce signage for various team needs, ensuring clarity and consistency.
Assist with reporting tasks, compiling and organizing data into reports.
Coordinator communication within the team to streamline workflow and maintain smooth operations.
Attend team and department meetings, take and distribute minutes, and follow up on action items.
Manage office shared drive and filing to ensure information and documents are updated, easily accessible and organized.
Prepare and review correspondence such as letters, reports, and summaries.
Maintain a myriad of communication channels and lists, ensuring efficiency and accuracy, such as employee and contact lists, digital signage, and email distribution lists.
Other duties as required.

Job Specific Competencies and Skills

Alignment with the mission and values of Ronald McDonald House BC and Yukon
Ability to represent the House with a polished, positive and professional demeanor and attitude at all times
A commitment to working cooperatively in a team environment with staff, volunteers, families, donors and the public
Well organized and able to develop and document systems to ensure operational efficiency
Ability to think creatively and problem solve with a customer service focus.
Ability to remain calm under pressure.
Impeccable proofreading ability, research and editing skills
Intermediate knowledge of MS Office Suite
Excellent written and verbal communication skills.

Experience and Educational Requirements

Degree or diploma in relevant field or equivalent of lived experience
2+ years’ experience in Administration or Office Management
Advanced level Microsoft Outlook, Excel, Work and PowerPoint proficiency.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

All successful candidates will be required to undergo a vulnerable sector criminal record check.

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