Mississauga, Ontario
Job Summary
Job Description: Salesforce Business Analyst
Position Overview
We are seeking an experienced Salesforce Business Analyst to support and scale our Salesforce ecosystem across the enterprise. The ideal candidate will analyze business needs, translate requirements into effective Salesforce solutions, and guide the adoption of strategic Salesforce capabilities.
Key Responsibilities
Requirements Gathering & Analysis
- Engage with business stakeholders to understand and document processes, requirements, and challenges.
- Analyze business needs and translate them into detailed user stories, functional specifications, and acceptance criteria.
- Facilitate workshops and working sessions to capture detailed Salesforce requirements.
Salesforce Solution Design & Configuration
- Convert business requirements into scalable and effective Salesforce solutions.
- Configure core Salesforce features: objects, fields, flows, validation rules, page layouts, record types, etc.
- Recommend platform best practices and ensure alignment with enterprise architecture standards.
Advanced Salesforce Platform Expertise
The candidate must have working experience and hands-on exposure in the following areas:
1. Setting up the Enterprise Org Hub.
2. Implementing Salesforce Data Cloud including data ingestion, harmonization, identity resolution, and activation.
3. Developing Agentforce AI use cases on the enterprise hub org.
4. Integrating Salesforce with external applications and platforms.
5. Defining guardrails and establishing a Salesforce Center of Excellence (CoE) with governance.
6. Assessing current Salesforce orgs and devising a strategy for optimization.
Process Optimization
- Identify improvement opportunities and design future-state workflows aligned with Salesforce capabilities.
- Propose automation and standardization solutions to optimize operational efficiency.
Testing & Quality Assurance
- Prepare and execute comprehensive test cases for new features and enhancements.
- Support UAT, address feedback, and ensure high-quality production releases.
Documentation & Training
- Create and maintain detailed documentation including process flows, solution designs, configuration notes, and training materials.
- Deliver user training and adoption support as needed.
Qualifications
Required:
- Bachelor's degree in Business, Information Systems, Computer Science, or related field.
- 3–6 years of experience as a Salesforce Business Analyst or similar role.
- Strong understanding of Salesforce core clouds (Sales, Service, Platform).
- Hands-on experience with declarative configuration.
- Expertise in enterprise-scale Salesforce implementations.
- Excellent communication, analytical thinking, and stakeholder management skills.
Preferred:
- Salesforce Administrator (ADM-201).
- Salesforce Business Analyst.
- Platform App Builder.
- Data Cloud Consultant (highly desirable).
- Experience with Agile/Scrum.
- Knowledge of integration tools such as Mulesoft, Kafka, Boomi.
Key Competencies
- Strategic and analytical thinking.
- Business process mapping.
- Problem solving and solution orientation.
- Governance and standards-driven mindset.
- Excellent interpersonal and collaboration skills.
Key Responsibilities
1. Lead and guide a team of salesforce administrators and developers in the implementation and customization of salesforce solutions.
2. Design, develop, test, and deploy salesforce applications using apex code, visualforce, lightning components, and other related technologies.
3. Collaborate with stakeholders to gather and analyze requirements, and provide technical expertise to ensure successful project delivery.
4. Configure salesforce platform based on best practices and ensure data integrity and security.
5. Troubleshoot and resolve technical issues, performance problems, and system errors in salesforce applications.
6. Stay updated on salesforce releases and new features to leverage them for enhancing existing solutions and developing new functionalities.
7. Conduct code reviews, performance tuning, and optimization to ensure high-quality and efficient salesforce implementations.
Skill Requirements
1. Proficient in salesforce administration tasks such as user management, security settings, data management, and workflow automation.
2. Strong experience in salesforce development using apex, visualforce, soql, and lightning web components.
3. In-depth knowledge of salesforce configuration including custom objects, fields, layouts, and workflows.
4. Handson experience in integrating salesforce with external systems using rest/soap apis and middleware platforms.
5. Familiarity with salesforce lightning platform and building responsive ui components.
6. Excellent problem-solving skills and ability to work under pressure to deliver projects on time.
7. Strong communication skills to collaborate with cross functional teams and stakeholders effectively.
Other Requirements
1.Salesforce Certified Administrator, Salesforce Certified Platform Developer I/II, Salesforce Certified Lightning Developer.
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