Are you a natural leader with a passion for wellness and exceptional client service? Massage Addict Aurora is looking for a dynamic Clinic Manager to oversee daily operations, support our team, and ensure an outstanding experience for every client.
About Us
Massage Addict is Canada’s largest membership-based therapeutic provider, offering Massage Therapy, Chiropractic Care, Acupuncture, and Reflexology. At our Aurora clinic, we pride ourselves on creating a welcoming environment for both clients and staff, with a focus on health, wellness, and community.
The Role
As Clinic Manager you will:
- Lead, coach, and support a team of therapists and guest services staff.
- Oversee day-to-day operations to ensure efficiency and excellence.
- Deliver exceptional customer service and resolve client concerns.
- Drive clinic growth by promoting memberships and services.
- Manage scheduling, reporting, and administrative duties.
- Foster a positive, professional, and collaborative work environment.
Key Responsibilities
1. Team Leadership & Staff Management
- Supervise front desk and service providers to ensure exceptional client service.
- Set performance expectations, and motivate the team.
- Handle scheduling, shift coverage, and conflict resolution to maintain smooth operations.
- Conduct staff training on service standards, upselling techniques, and client experience.
2. Sales & Business Growth
- Develop and monitor monthly and quarterly sales forecasts.
- Collaborate with marketing to implement promotions, events, and seasonal campaigns.
- Train staff on Service knowledge and encourage upselling of treatments.
3. Operational Excellence
- Oversee daily operations, ensuring a clean, professional, and welcoming environment.
- Implement and maintain operational procedures and SOPs.
- Monitor client feedback and take proactive measures to improve service quality.
4. Inventory & Procurement
- Manage product and consumable inventory, track usage, and place timely orders.
- Conduct regular stock counts and reconcile discrepancies.
Qualifications
- 2+ years of experience in management, leadership, or supervisory roles (wellness, retail, or hospitality is an asset).
- Strong communication, organizational, and problem-solving skills.
- Sales experience and the ability to meet and exceed targets.
- Proficiency in Microsoft Office and general administrative tools.
- A positive, professional, and team-focused attitude.
Job Types: Full-time, Part-time
Pay: $23.00-$25.00 per hour
Expected hours: 25.0 – 35.0 per week
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Store discount
Application question(s):
- 1) How many years of management or supervisory experience do you have?
2) Have you previously worked in a wellness, spa, retail, or hospitality environment?
3) Do you have sales or business development experience, including meeting sales targets?
4) How comfortable are you with handling staff scheduling and conflict resolution?
5) Do you have experience training and motivating staff to upsell services or retail products?
Work Location: In person
