Job Number: 84286
Primary Location: Ontario-Hamilton
This position will be located at: McMaster University Medical Centre
Status: Regular Full-time
Hours per week: 20
Number of Openings: 1
Union Code: CUPE 7800
Minimum Salary: 24.8524 Hourly
Maximum Salary: 25.3595
Post Date: Oct 21, 2020, 11:00:00 PM
Close Date (Period for Applying) - External: Oct 28, 2020, 10:59:00 PM
The Telecommunications Department is a vital service providing essential communication links in a timely, professional and efficient manner to both internal and external clients through switchboard, paging services, information desk, alarm monitoring and dispatching of emergency codes, physician on- call roster and a regional physician answering service.
As a member of the Communications department, the switchboard operator is responsible to provide services to clients by facilitating communications at Hamilton Health Sciences and regionally through: rapid, accurate and courteous processing of all calls (switchboard, answering service, patient information, etc.), operation of hospital long and short range paging equipment, as well as overhead, emergency and regular paging, monitoring of alarm computer, processing incoming trouble calls and dispatching and implimentation of emergency procedures for any Codes, entering rosters into Startel system for all on call disciplines, and other clerical duties as assigned.
Schedule Work Hours
Days, evenings, nights, weekends, holidays
1. Grade 12 education
2. Keyboarding 40 wpm (subject to testing)
3. Medical terminology certificate or demonstrated knowledge equivalent to the Medical terminology certificate
4. Knowledge & skills in using computers, including Window based systems: MS Office, MS Word, MS Excel, Windows 95 or higher
5. Demonstrated knowledge of the Meditech module preferred
6. Appreciates the confidentiality of the position
7. Professional appearance
8. Tact and discretion in dealing with all levels of staff, strong organizational and interpersonal skills for organizing and prioritizing work based on the acuity of the situation
9. Demonstrated initiative and able to work independently, under pressure and in a fast paced, multi-task environment and assist others as a team player
Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.
To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.
Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Services at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.
This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment
Proficiency in both Official Languages, French and English, is considered an asset
If this position is temporary, selection for this position will be as per the outlined Collective Agreements:
Article 30 (k), CUPE Collective Agreement
Article 10.7 (d), ONA Collective Agreement
Article 13.01 (b) (ii), OPSEU 273 Collective Agreement
Article 14.04, OPSEU 209 Collective Agreement
Article 2.07 and Article 13, PIPSC RT Collective Agreement