Customer Support Associate (Scheduling) – Casual
Patient Support Services - Customer Support and Transportation
Cross sites (Credit Valley Hospital, Mississuaga Hospital, Queensway Health Center)
Hours of Work/Shifts:
Must be available to rotate through days, afternoons, nights, weekends and holidays
June 15, 2021
June 22, 2021
- The location of any vacancy/position may be changed or reassigned as per operational needs.
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
A New Kind of Health Care for a Healthier Community
When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.
At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!
Secondary school graduate, and Business/Office Admin education preferred
Minimum two year relevant experience in payroll and scheduling in a unionized environment preferred
Demonstrated customer service and communication skills, handling sensitive issues and problem solving with tact and diplomacy
Excellent computer skills (Microsoft Word, Excel, Internet and Meditech)
Excellent analytical and leadership skills required
Ability to prioritize and handle multiple demands in a fast paced environment
Proven organizational and team work skills
Demonstrated good work and attendance record required
Knowledge of payroll systems and scheduling practices required
Knowledge of scheduling software’s is an asset
Maintain staffing operations throughout the department
Obtain daily staff requests and fill them efficiently
Process employee vacation requests
Secure coverage for vacancy shifts
Uphold accurate system for tracking staff over a variety of shifts
Monitor the equalization of hours of employees as per Collect Agreement
Coordinate with Team Leaders on new staff onboarding and training schedule
Track a document all staff training
Carry out payroll functions for large Corporate Services groups
Work with Team Leaders and Managers verify payroll accuracy
Create a six week schedule for all Corporate Services groups
Answering phone calls from outside and within hospital
Provide front-line service to all customers, follows up on task completion and customer requests
Prints and collates various reports, inputs schedules and makes changes to schedules and rosters
Any other tasks as assigned
Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
To pursue this career opportunity, please visit our website:
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted