Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Process Performance Auditor is responsible to measure and report on the various services our customers receive to ensure they meet or exceed Air Canada expectations. The incumbent will be the "eyes and ears" of Air Canada and our customers by observing improvements and deficiencies in our service, bringing recommendations forward and implementing changes as required.
Audit a variety of services worldwide while ensuring a representative sample size, fair distribution and impartial observation.
Report collected results through data entry.
Share audit results with local management.
Understand Air Canada's expectations of our suppliers - determine areas requiring improvements and adjust when and where possible.
Share audit results with suppliers, providing honest, unbiased and open communication on performance results.
Align auditing methods and processes with Quality Assurance peers, participate in developing performance targets, audit quality, requirements for new tools, etc..
Assist with special projects as required.
Self-starter, customer-focused and results driven
Excellent communication skills, both verbal and written
Team player with strong ability to work independently
Analytical abilities for creative and innovative analysis and problem solving
Influence without authority
Ability to work under pressure
Flexibility to work irregular hours
Willingness to travel
Good knowledge of operations an asset
Ability to successfully obtain a Restricted Area Identity Card (RAIC)
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Mandatory Covid-19 Vaccination Required
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.