Part-Time Guest Experience Specialist
Cobblestone Creek Cottage & Lodging Co.
Radium Hot Springs, BC

Cobblestone Creek Cottage and Lodging Co. is a boutique-style vacation home rental management company that takes pride in delighting guests with each and every stay. Being awarded the FlipKey and Trip Advisor Top Vacation Rental in Radium Hot Springs for a number of years and with multiple properties across the beautiful Columbia Valley, Panorama and Whitefish, Montana we are a growing company that offers guests, home owners and employees a different experience in the tourism industry.

We are looking for someone who excels at customer service and is looking for a part-time position to join our amazing Cobblestone Creek team.

What you would be responsible for:

  • Be the first point-of-contact for guests and ensure they have a memorable and exceptional experience staying at a Cobblestone Creek Cottage & Lodging Co. property
  • Complete guest bookings in a timely, friendly and professional manner
  • Address guest inquiries before, during and after booking
  • Manage all property calendars to ensure they are updated and current
  • Be knowledgeable about each Cobblestone Creek property and promote the right property to meet guests needs and wants
  • Ensure property and tourist information is current and available in each property
  • Respond to guest queries and emergencies after-hours (excluding designated days off)
  • Complete other duties as needed that support the growth, expansion and continual improvement of the company

What we are looking for:

  • Minimum of 2 years work experience in tourism industry
  • Diploma and/or certificate in tourism management or equivalent is ideal
  • Be located in the Columbia Valley or able to relocate
  • Have a strong work ethic and a strong attention to detail
  • Working experience with vacation property management software is ideal
  • Friendly and professional with guests
  • Able to work independently and solve problems quickly
  • Strong computer skills especially in Microsoft Office
  • Is organized, can prioritize with a focus on details

What you need to excel in this position:

  • Have a passion for tourism and a desire to provide guests an exceptional vacation experience
  • Take satisfaction in a job well done
  • Like to multi-task and have variety in your work
  • Have an eye for details

What we offer you:

  • Competitive salary based on experience
  • Opportunity to learn and grow
  • Flexibility in hours

Job Type: Part-time

Experience:

  • Customer Service: 1 year (Preferred)
  • Hospitality: 1 year (Preferred)