Automotive Service Advisor
OK Tire Quispamsis
Quispamsis, NB

Being the first person to greet the client in a professional, prompt manor building rapport and long lasting business relationships

  • Consult with mechanics about necessary repairs and possible alternatives to expensive work
  • Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
  • Answer questions about service outcome (after consulting with mechanic if necessary)
  • Advise customers about warranty protections and potential cost savings
  • Oversee the service shop’s workflow and scheduling
  • Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
  • High school diploma/GED required
  • 5+ years’ service advising experience
  • Extensive knowledge of automotive industry and parts
  • Excellent communication and organizational skills
  • Ability to communicate equally well with mechanics, customers and senior management
  • Familiarity with Repair Order writing preferred and demonstrated proficiency with computers and Microsoft Office.

Job Types: Full-time, Permanent

Experience:

  • Customer Service: 1 year (Preferred)
  • service advisor: 1 year (Preferred)