Job Summary
Reporting to the Regional Service Manager, you will be responsible for providing exceptional customer service to customers by providing on-site installation, customer training, troubleshooting, repairs, and maintenance of our products in an efficient and timely manner.
Key Duties/ Responsibilities:
- Perform field service repairs
- Install and setup equipment as required
- Provide end-user training as required
- Perform planned maintenance on warranty and contract equipment as required
- Provide feedback on possible sales opportunities
- Ensure inventory is accurate and kept up to date. Perform regular inventory counts
- Represent the company in a positive manner
- Support and assist other technicians as needed
- Be available for after-hours on-call service when needed
- Provide end-user telephone support
- Attend training as required
- Maintain a service vehicle. Monitor the service forum and be an active participant in it
- Keep current on technical service news bulletins and new products
- Able to work in shifts. Overnight stays out of town may be required occasionally. Early starts are typical
- Follow safety standards in working with multiple services, tools and equipment
Required Skills:
- Excellent communication skills
- Must have a valid driver's license with a clean driving record
- Minimum 2 years experience in a similar role
- Must enjoy traveling and working out in the field
- Must be able to work effectively with minimal or no supervision
- Knowledge of customer service principles
- Must have a solid mechanical aptitude and a good understanding of electrical schematics and electronics
- Experience in a technical role with a high level of customer interaction is preferred
- Competent in Excel, Access, and Word programs
- Advanced network computer skills
- Hands-on experience in software, hardware, and peripheral devices
- Working knowledge of Multimedia systems, LAN, and Wireless networks
- Read schematics and technical manuals
- Exposure to general networking protocols, specifically TCP/IP
- Working knowledge of point-of-sale systems is preferable
- Bend, crawl, and kneel to access areas requiring repair or installation
Key Competencies:
- Must be confident
- Excellent troubleshooting capabilities
- Excellent mechanical and electrical capabilities
- Organized and analytical
- Good attention to detail
- Good business ethics
- Excellent time management capabilities
Job Types: Full-time, Permanent
Additional pay:
Benefits:
- Automobile allowance
- Company car
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Wellness program
- Work from home
Flexible language requirement:
Schedule:
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Education:
Experience:
- Electronics: 3 years (required)
- Mechanical: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
Work Location: On the road
