Bilingual Customer Service Agent – Canada
WHO WE ARE?
Dye & Durham is a global tech company who act with vision & certainty to get things done to create change for good. We provide workflow solutions and critical information to legal, financial, and government professionals. Our innovative and visionary solutions increase productivity by reducing time spent completing critical tasks associated with legal and business transactions.
In a time where being certain is everything, our cloud-based solutions connect professionals with critical information in real time from anywhere! With operations in Canada, United Kingdom, Ireland and Australia Dye & Durham are able to offer diverse opportunities on a global scale.
WHAT WILL YOU DO?
We are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Bilingual (French/English) Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products. You will work in a fast-paced environment, handling queries via email, phone and fax from a variety of clients including lawyers, notaries and financial institutions using our three services: Assyst Real Estate, Assure Pay Tax and Assure Pay Remittance. You will assist with profile management, system walkthroughs, file maintenance and payment/credit inquires while maintaining strong client relationships by handling concerns with speed and professionalism.
WHAT DO YOU NEED TO BE CONSIDERED?
- Bilingual in English and French
- Previous experience in a customer service or clerical role; call centre experience is an asset
- Excellent customer service, interpersonal, and problem-solving skills
- Ability to effectively adapt to changing priorities
- Strong analytical skills, with a demonstrated ability to think critically
- Ability to work independently with minimal supervision and direction in a fast-paced environment
WHY WORK FOR US?
At Dye & Durham, we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries, a whole host of benefits such as, overseas transfer opportunities, healthcare, pension, company discounts, wellness programs, paid days off to move house, or volunteer for your favorite charity.
Thank you for your interest in Dye & Durham, your application will be reviewed by our talent acquisition team and suitable candidates will be contacted directly.
Please note that this position is subject to Back Check
Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientation, gender identity, national origin, marital or family status, disability status, or other applicable legally protected characteristics.
Job Types: Full-time, Permanent
Salary: $48,410.00 per year
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Vision care
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
- French (required)
- English (required)
Work Location: One location