Field Office Clerk
An eligibility list may be established for all future permanent and/or temporary vacancies.
Join a team where your administrative skills are valued
The Employment Standards Branch (ESB) is responsible for ensuring that all employees under provincial jurisdiction, including temporary foreign workers (TFWs), receive minimum standards of employment and are treated fairly at work. In discharging its mandate, the ESB conducts investigations, inspections and audits; issues decisions, permits, licenses and variances; collects unpaid wages and maintains mandatory employer registries. The ESB also engages in outreach and education to increase awareness of the rights and obligations of employees, TFWs and employers in BC.
Working in the ESB regional offices, the Field Office Clerk provides the public with front counter service and information over the telephone with respect to the Employment Standards Act (ESA) and Temporary Foreign Worker Protection Act (TFWPA) and services provided by the ESB. In addition to direct client service, the Field Office Clerk is responsible for supporting the office operations including purchasing, financial administration, facilities, records management, and administrative support.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact ESB.HR@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
Grade 12 graduation or equivalent
Experience in word processing and other computer applications such as MS Word, Outlook, Excel.
Experience using databases to enter, update, search, retrieve and extract data ensuring data integrity and accuracy.
Experience providing client service.
Experience working in an office setting.
Experience applying and explaining legislation, policy and procedures.
Experience with conflict management and dealing with emotionally charged individuals or groups.
Preference may be given to applicants with any of the following:
Diploma or Certification or higher in a human resources management, business administration, financial management or other related field from a recognized institution
Experience managing an office including dealing with facilities issues, procuring and managing inventory of supplies and equipment, and managing occupational health and safety
Experience working with BC Government records management systems.
Experience working with BC Government Time and Leave Management System.
Experience working with BC Government financial policy.
Experience using call center technology such as ICEAnywhere.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required
Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - A resume is required as part of your application; however, it may not be used for initial shortlisting purposes.
Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.