Intermediate Claims Investigator
City of Ottawa
Ottawa, ON
Position: Intermediate Claims Investigator

Competition Number: 2019-EX-EN-52675502-01

Competition posting date: 2019.10.03

Competition closing date: 2019.10.18

Office of the City Clerk and Solicitor, Legal Services, Legal Operations & Support Service Branch
1 Full-time Temporary Position (up to 1 year) - 35 hours/week
Affiliation: CUPE 503 Inside/Outside
Salary: $65,691.08 to $76,862.24 annually (2019 rates of pay)
Location: City Hall,110 Laurier Avenue West

Category: Current Opportunities
Employment Group: Accounting/Finance

Job Summary

Under the general direction of the Senior Legal Counsel, the Intermediate Claims Investigator is responsible
for the effective investigation, negotiation and settlement of municipal and transit claims involving liability,
property damage and bodily injury, while ensuring that all payments are administered in accordance with the
applicable automobile insurance legislation, municipal practices/by-laws or property/casualty insurance.

Education & Experience

Completion of secondary school (Grade 12) and completion of seven (7) of ten (10) courses towards the
Insurance Institute of Canada's Chartered Insurance Professional (CIP) designation

The incumbent will be expected to continue studying towards a full Chartered Insurance Professional (CIP)
designation (10 courses). Completion is expected within two (2) years

Four (4) years of experience in claims adjudications with at least two (2) of these four (4) years in on-the-road
adjusting, and a strong understanding of automobile insurance legislation and legislation governing municipal

  • Experience and formal training combined with demonstrated performance and ability may substitute for
stipulated academic requirements.

Language, Certificates & Licenses

English oral, reading, writing required


Demonstrated knowledge in claims processes and the insurance industry

Municipal and transit claims administration practices

Insurance law, tort law, contract law, municipal law and provincial statues including OAP 1 and Statutory
Accident Benefits

Good knowledge of medical terminology and legal language

City's insurance policies

Negotiation processes

Evidence giving - i.e. inquests, discoveries, court, etc.

Court levels and processes


City organization, policies and procedures, political infrastructure

Competencies & Skills

Analytical and organization skills

Ability to work independently and deal with contentious issues

Ability to coach/mentor less experienced investigators

Good general knowledge of software applications including claims software

Ability to communicate in both oral and written form

Competent in claims adjusting for automobile, property and casualty relating to a municipal operation

Ability to respond to multiple and often conflicting clients while maintaining the integrity of the City's claims
practices and, at the same time, maintaining effective working relationships

If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.

We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.