The following provides a detailed description for the position of Customer Service Representative. Actual duties performed may vary slightly.
General Position Description
The Customer Service Representative greets, assists, and directs members, guests, staff and callers as they enter or call the gym. Also performs a variety of administrative and operational duties as necessary.
Greets and checks-in all members as they enter the gym.
Answers the phone using the correct greeting and assists callers as needed.
Processes all transactions at the Point of Sale register
Assists members with all inquiries
Maintains a clean and orderly front desk/lobby area
Ensures that front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests
Projects a polished, professional image at all times
Provides a superior level of customer service to members and guests
Performs a variety of duties including filing paperwork, folding towels, doing walk-through’s of the facility or any other duties as assigned
Good communication skills
Good customer service skills
Be able to function effectively in a fast-paced environment
Operate phone and standard office equipment effectively
Basic recordkeeping skills