Temporary Full-Time One Year Excluded Position
(possibility of extension)
8:30am to 4:30pm / Monday to Friday
Grade 8 ($39.56 to $52.75 per hour)
Emily Carr University of Art + Design is a school of students, faculty, thinkers and makers unlike any other. Established in 1925, we are the only specialized, accredited, public, post-secondary university in British Columbia solely devoted to education and research in the creative sector and its associated knowledge economy. We merge research, critical theory and studio practice in an interdisciplinary environment, strengthening our work by the integration of our personal and professional practices. Our strategy, facilities, partnerships and resources are intentionally student-centred to foster dialogue, expression and open connections in support of the next generation of creative and cultural leaders.
The Student Resource Coordinator is a case manager, support, and resource for students. The Coordinator is knowledgeable and informed regarding student stressors, wellness, accessibility and learning support needs and other challenges, and develops resources and delivers programming to respond to those needs. The Coordinator receives and assesses a wide range of requests for assistance which may include counselling intake, responding to critical and urgent mental health needs, and receiving and supporting student complaints. The Coordinator facilitates solutions utilizing a wide range of internal and external contacts, elevates concerns, makes referrals as appropriate, and makes recommendations with respect to remedies and resolutions.
Working as part of a small team of Coordinators and other professional staff in the Department, the Coordinator will generally be assigned an area of focus (Counselling, Wellness, Policy Navigation or Learning Support) and will cross-train and provide back-up in all the Department’s service areas.
Some Typical Duties Include:
- Educate students about counselling, wellness, learning support, and accessibility services and the steps involved in accessing services. In conjunction with and under the oversight of Counsellors and the Executive Director, Counselling + Wellness, Access + Learning Support, develop and deliver a regular schedule of programming that increases student awareness of available counselling and accessibility supports; promote mental health and wellness; and foster communities of student engagement, belongingness, and support.
- Serve as a resource, support, and case manager for students, and facilitate access to a range of services, from counselling and wellness services to accessibility and learning supports.
- Conduct intakes for Counselling and Policy Navigation. Provide assistance to students in navigating university policies and procedures, including complaint and appeal processes. Develop and recommend policies or policy revisions that help ensure students are supported with respect to accessibility and wellness and better able to exercise their rights of access and rights to complain, or appeal decisions that impact them.
- Receive confidential and private student concerns and complaints against students, faculty, staff, or administrators, and gather additional information. In consultation with the Executive Director, may escalate complaints to the appropriate individual or department within ECU. Support the student in the complaint process. In the case where a student makes a formal complaint, accompany them to hearings, meetings or appeals. Prepare confidential case files, confidential reports, and recommendations. The Student Resource Coordinator may make reports and recommendations related to discipline and may participate in disciplinary processes.
- Monitor and coordinate responses to messages received through the Support Messaging System and conduct appropriate outreach.
- Receive and assess reports from members of the ECU community including students, faculty, and staff regarding distressed and distressing or concerning behavior of students, and conduct outreach as appropriate.
- Consult with Counsellors and/or Executive Director, Counselling + Wellness, Access + Learning Support on complex cases, medical documentation, and cases of safety concern.
- Provide consultation to faculty, staff, and admin in supporting students in the teaching and learning environment.
- In consultation with the Executive Director or Counsellors, conduct risk assessments and crisis intervention and follow-up and provide emergency consultation to students and staff. May accompany a student at risk to hospital or other service or support facility when necessary.
- Continually assess current and emerging needs of the student body with respect to counselling, wellness and learning support and collect data and evaluate services and supports to identify gaps and make recommendations for new or revised programming, supports and services.
- Develop and implements a communication strategy to connect the student population with counselling and wellness programming activities and workshops taking place in the EC community, to foster a sense of community and maximize attendance and participation in these events.
- Collaborate with various departments to identify and address students’ wellness needs, including Emily Carr university Students Union, Foundation Studies, Continuing Studies, Career + Work Integrated Learning, Writing Centre, Library, Aboriginal Studies, Graduate Studies, and academic areas.
- Provide guidance and coaching to students in addressing conflict and navigating barriers that may be impeding their capacity for academic success and personal development, and support students in advocating for themselves and articulating their concerns.
- Develop and deliver workshop and training to faculty, staff, and administration on topics related to mental health, counselling, wellness, and accessible teaching and learning environment.
- Participate in data collection and analysis related to area usage including maintaining statistics and database of clients and producing various reports.
- Keep current with best practices in the field of mental health, counselling, wellness, and social justice.
- Provide leadership, support, and consultation to the university community on topics related to counselling, mental health, social justice, and accessible teaching and learning environment, as well as liaising with external service providers.
- Foster a culture of Justice, Equity, Diversity, and Inclusion (JEDI) by remaining current in JEDI trends that impact their field of work and make recommendations to the Executive Director for improvements in support of the ECU community, and the strategic goals of the University.
- Perform other related duties as required.