About the Role
We are a local plumbing and construction operations company based in the Kitchener-Waterloo region. We are looking for a sharp, organized, and reliable administrative coordinator to support our operations. You will be the first point of contact for our customers, the person keeping our schedules tight, and the backbone of day-to-day coordination.
This is a fast-paced role that rewards people who are calm under pressure, communicate clearly, and don't let things fall through the cracks.
What You'll Be Doing
- Answering inbound calls and responding to customer inquiries
- Booking and confirming client appointments, coordinating with technicians in the field
- Managing schedules and flagging conflicts or time-sensitive jobs
- Placing supplier and material delivery orders as directed
- Following up with clients before and after appointments
- Maintaining accurate booking logs and records
- Relaying messages and job details between clients and the field team
- Handling light invoicing or payment follow-ups as needed
What We're Looking For
- Prior experience in a dispatch, scheduling, or administrative role (trades industry experience is a strong asset but not required)
- Excellent phone manner and professional verbal communication
- Highly organized with strong attention to detail
- Comfortable working independently with minimal supervision
- Proficient with basic tools: phone, email, Google Calendar or similar scheduling software
- Reliable, punctual, and trustworthy
- Fluency in English required; additional languages are a bonus
What You Won't Need
You do not need a plumbing or construction background. We will train you on the specifics. What matters most is that you are organized, communicative, and reliable.
Pay: $18.00-$22.00 per hour
Work Location: Remote
