The primary function of the Department Manager (DM) Customer Service is to manage the front end of the store. This includes supervising and training associates, managing associate performance, and ensuring adequate department coverage through influencing scheduling of associates. The DM Customer Service is required to ensure excellent customer service by greeting customers, answering phones, responding to customer inquiries, and resolving customer complaints. The DM Customer Service is also responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the DM Customer Service is responsible for completing all other duties as assigned. Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store.
Requests to be scheduled off for a specific day require advanced notification and approval by supervisor.
Hourly Full Time, Part Time or Seasonal: Generally scheduled 40, 24 to 30, or 0 to 40 hours per week respectively; more hours may be required based on the needs of the store. This position reports to an Assistant Store Manager and leads hourly associates.
### Job Requirements
High School Diploma or equivalent.
2 years administrative and customer service experience in a fast-paced retail environment, including at least 1 year supervisory experience OR 1 year Lowe's store experience.
Experience with computer and web-based systems (e.g., email, web based applications, delivery/scheduling systems, online ordering systems, training).
Experience in selling programs and enhancements to existing products (e.g., Extended Protection Plans, Credit Plans, Loyalty Programs).
Knowledge of power equipment operation (e.g., forklift, lift truck, order picker).
Knowledge of Lowe's installation services.
Lifts up to 25 pounds without assistance.
The Department Manager - Customer Service may be required to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds (if applicable).
Lowe’s Canada is an inclusive employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
### Work Conditions
DM manager Customer Service