Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.
Job description:
Join Our Team
Clifton Victoria Inn at the Falls is seeking a reliable, detail-oriented, and guest-focused Room Attendant to join our Housekeeping team. The successful candidate will play an important role in ensuring our guest rooms and public areas are maintained to the highest standards of cleanliness, comfort, and presentation.
If you take pride in your work, enjoy working in a fast-paced environment, and are committed to providing outstanding guest experiences, we would love to hear from you.
Position Summary
The Room Attendant is responsible for cleaning and maintaining guest rooms and assigned areas of the hotel in accordance with company standards, health and safety regulations, and guest service expectations.
Responsibilities
- Clean and service guest rooms according to brand standards.
- Make beds and change linens as required.
- Replenish guest amenities, towels, and room supplies.
- Dust, polish, and sanitize furniture, fixtures, and surfaces.
- Vacuum carpets and perform floor care duties.
- Remove soiled linens, room service trays, and garbage from guest rooms.
- Respond promptly and professionally to guest requests and inquiries.
- Report maintenance concerns, safety hazards, and lost-and-found items.
- Maintain cleanliness and organization of housekeeping carts, storage areas, and workspaces.
- Follow all hotel policies, procedures, and health and safety regulations.
- Work collaboratively with team members and other departments to ensure guest satisfaction.
Qualifications
- Previous housekeeping experience in a hotel environment is considered an asset.
- Possess a warm, friendly, and guest-focused demeanor.
- Demonstrated passion for hospitality and serving others.
- Excellent attention to detail and commitment to cleanliness standards.
- Strong organizational and time management skills.
- Ability to work efficiently in a fast-paced environment and manage multiple priorities.
- Ability to work independently with minimal supervision and as part of a team.
- Professional appearance and communication skills.
- Dependable with a strong attendance record.
- Ability to remain calm, courteous, and professional under pressure.
- Ability to lift, carry, push, and pull housekeeping equipment and supplies.
- Must be able to work flexible shifts, including evenings, weekends, and holidays.
- Additional language skills are considered an asset.
Benefits We Offer Our Associates:
- Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
- Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
- Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
- Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA
We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to
[email protected] or by telephone at 905-374-4446 extension 4850.
