Customer Service Representative
SE Health
Markham, ON
About Us:
SE Health (Saint Elizabeth Health Care) is a social enterprise applying our knowledge, vision and drive to forever impact how people live and age at home, today and into the future. As a not-for-profit organization with Canadian roots and 110 years of expertise, we bring quality excellence and innovation to home care, seniors lifestyle and family caregiving. Through our team of 9,000 Leaders of Impact, we deliver 20,000 care exchanges daily, totaling 50 million in the last decade alone.

Customer Service Representative - Part Time, Evenings & Weekends
Markham

POSITION SUMMARY:
Working from our Service Delivery Centre based in Markham, this position will be responsible for the efficient and effective coordination of client care.

RESPONSIBILITIES:
Provide schedule planning support to health care team.
Appropriately schedule staff to ensure continuity of care in the provision of service delivery.
Update and maintain an electronic client database.
File and maintain client records.
Perform data entry of all relevant client, employee and billing information.
Respond to all caller inquiries with efficiency and appropriate urgency.
Provide support to billing activities.
Generate and distribute various scheduling and billing reports.
Investigate and follow up in errors/discrepancies in services ordered or provided.
Other office administrative duties as assigned..

REQUIREMENTS:
Working hours are 3 weekdays (1-9pm) and every other weekend (anytime between 7am-9pm).
Related work experience and a familiarity with scheduling and community health care services is preferred.
Courses in medical administration or health care training are preferred.
Intermediate data entry/keyboarding skills.
Experience using a PC database.
Intermediate reading comprehension and excellent verbal communication skills.
Demonstrated customer service skills and problem solving.
Adaptability and the ability to deal with tight deadlines.
An ability to work independently.
An ability to prioritize, multi-task, and deal with competing priorities.
Good personal organizational skills.
Basic computer skills in MS Word and MS Excel are preferred.

Saint Elizabeth is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at hresources@saintelizabeth.com at your earliest convenience.