As the Service Manager you will be responsible for the daily operations of the Support Department. Responsibilities include hardware and software troubleshooting and support, shipping/receiving, procurement, prioritizing incoming and existing support tickets via internal tracking system. Other duties as assigned.
IT Diploma, Degree or equivalent experience is desired.
Three to five years of experience in a Technical Service support environment with main focus on supporting desktop computers and server applications.
Strong skills with Microsoft Server 2008 & Windows XP Pro
MCSE Certification is an asset
CompTIA +N+ desirable (PC Hardware)
Good understanding and technical knowledge of TCP/IP, DNS and DHCP
Retail experience an asset
Microsoft .Net knowledge or experience
Experience with Symantec Ghost
Project Management Skills
FoxPro Knowledge and Experience
Skills and Abilities:
Participates effectively as a team member to help define and work towards team goals.
Demonstrates reliability by taking personal responsibility and accountability for all work performed.
Utilizes excellent oral and written communication skills to facilitate clear and effective communication.
Take personal responsibility for providing exceptional customer service.
Demonstrates interest in own field of expertise, seeks out new approaches, tools, methods to conduct business.
Attention to detail.
Days, evenings and weekend shifts with participation in an on call rotation. Sitting or standing for extended periods of time. Must be willing to travel for operational need and possession of a valid driver's license.