Bilingual Customer Service Representative (Call Centre - English, French)
T-Fleet Services
Greater Sudbury, ON
Murphy’s Law states that “anything that can go wrong, will go wrong.” Few industries know that better than the transportation industry.

We’re T-Fleet Services (http://www.tfleetservices.com/) – the transportation industry’s answer to Mr. Murphy.

We provide emergency breakdown and regular maintenance services for fleets of transport trucks throughout North America. We connect companies and drivers to thousands of service providers, the moment they need them.

Maybe you don’t know the ins and outs of the transportation industry. You do know that you want a role where you’ll be challenged every day with new, interesting problems to solve.

We’re looking for a new customer service representative who is looking to work from home. We hope that search ends now with you.

Customer Service Representative

Your primary goal in this role will be to get customers the help they need as quickly as possible. You’ll receive urgent calls from truck drivers stranded at the side of the road, or struggling with a malfunctioning piece of equipment. You’ll take that call, help the driver diagnose the problem, and then connect them with the nearest vendor who can help.

You’ll also receive calls about scheduled fleet maintenance. Just like personal vehicles, trucks need regular maintenance (like oil changes), and specialized services to prevent costly repairs down the road. You’ll collaborate with vendors to coordinate the right maintenance, and keep customers in the know about the status of their equipment.

No matter what the issue was, you’ll follow up with each driver or fleet contact to make sure that they were served well.

We don’t expect that you have experience as a mechanic, or in transportation. You’ll have all the support you need to learn on the job.

Your communication skills will be stretched as you deal with anxious truck drivers on tight schedules with sensitive cargo. You’ll ask the right questions, and walk them through the process from the first call to the final follow up.

This role will also satisfy your insatiable curiosity. You’ll learn about this industry, responding to new problems every day, and investigating situations remotely to discover solutions.

The Details

This is a full-time, permanent position working from home. We’re open 7 days a week, and you’ll cover shifts between 7am and 10pm. Weekend shifts can be longer, so if you work weekends, you’ll get more time off during the week. While you will be working from home, you'll need to come to Oakville for 2-3 weeks in the beginning for training.

Starting wage will be $16 per hour and your wage will increase as you master new skills and improve your performance. We also offer benefits after your first 3 months with us.

Our call center team is small and welcoming. We love the energy of a busy call center, the variety we see in our work, and the chance to collaborate to find solutions for tricky problems for our customers. If this kind of work excites you, we can’t wait to meet you!

Qualifications

Here are the qualifications you’ll need to have:
  • Experience working in a fast-paced call center
  • Knowledge of MS Office suite for document creation and data entry
  • Experience learning new computer programs for daily use
  • Strong verbal and written fluency in English
  • High school diploma or equivalent
These would be considered strong assets:
  • Verbal and written fluency in French
  • Experience working in or supporting customers in a technical context (information technology or mechanical)
How to Apply

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.

We will review applications as they are received, with priority given to those who complete the full assessment. We look forward to hearing from you.