Switchboard Operator
Alberta Health Services
Edmonton, AB
Your Opportunity:
Working under the general supervision and guidance of the Supervisor, Switchboard and Patient Information, the Switchboard Operator is responsible for telecommunication services in the facility; answers and directs incoming and outgoing calls, and emergency lines. Essential functions of the position; Answers all switchboard calls in a pleasant courteous manner. Transfers calls to appropriate person or department with accuracy. Utilizes the overhead paging system or text messaging system to disseminate information. Monitors fire panels and responds to audible alarms. Answers Emergency Code Phone and announces Emergency Response Codes via overhead paging. Provides updates to on-call schedules for various physicians and departments. Consistently ensures that protected health information remains private and confidential, according to the Health Information Act (HIA) and Freedom of Information and Protection of Privacy Act (FOIP). Consistently follows Alberta Health Services Information Privacy and Information Security policies. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Performs other related duties as assigned by the supervisor. Assigned duties will be a combination of above and may vary dependent upon site, role and shift. AHS CARES – our values guide what we do as individuals and professionals every day. COMPASSION: We show kindness and empathy for all in our care, and for each other. ACCOUNTABILITY: We are honest, principled and transparent. RESPECT: We treat others with respect and dignity. EXCELLENCE: We strive to give our best and be our best. SAFETY: We place safety and quality improvement at the centre of all our decisions.

Description:
As a Switchboard Operator, you will operate the hospital telephone and nurse-call systems and monitor emergency panels in accordance with policies and procedures. You will be responsible for receiving incoming calls and responding appropriately, making necessary hospital announcements and performing a variety of general administrative duties. In addition, you will be a key point of contact responding to a broad range of inquiries from the general public, patients, staff, visitors and physicians.

Classification: Switchboard Operator
Union: AUPE GSS
Department: RA-Telecommunications-EDM
Primary Location: Royal Alexandra Hospital
Multi-Site: Not Applicable
FTE: 0.40
Posting End Date: 23-JUL-2019
Temporary Employee Class: Temp P/T Benefits
Date Available: 03-AUG-2019
Temporary End Date: 22-JUL-2020
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 4
Shift Pattern: Days, Evenings, Nights, Weekends
Days Off: As Per Rotation
Minimum Salary: $22.56
Maximum Salary: $27.42
Vehicle Requirement: N/A

Required Qualifications:
Completion of Grader 12 or equivalent.

Additional Required Qualifications:
Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills including proficiency with Microsoft Office programs (Word, Excel, and Outlook) required. Minimum six (6) months recent switchboard experience in a large institution required. Demonstrated proficiency in the English language, both written and oral required. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.

Preferred Qualifications:
Medical Terminology - certificate preferred. Recent experience in a hospital environment is preferred. Recent customer service experience preferred.