ABOUT US
Almost 1.3 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2051. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Recognized by Forbes as one of Canada’s Best Employers, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipal Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Supervisor, Control Centre, is responsible for monitoring and reporting on the operation of conventional and Bus Rapid Transit (BRT) services to ensure contractor compliance, including monitoring electronic service and schedule adherence; collecting data from various systems (e.g. INIT, CAD/AVL, and GFI); assigning road closures and detours; investigating Customer Relationship Management (CRM) cases; assigning CRM cases; providing guidance to the contractors control centre staff and providing assistance for specific activities to verify compliance; and ensuring proper usage by contractors of all Intelligent Transportation System (ITS) equipment.
WHAT YOU'LL BE DOING
- Ensures equipment is working properly and receiving proper usage by contractors.
- Utilizes ITS equipment to ensure service quality, schedule adherence, and records management.
- Performs specific tasks in the transit control centre, including electronic service monitoring for planned and unplanned detours and road closures, headways, missed trips, delayed starts, blocks with no bus logged in and off-route buses.
- Monitors Mobile Forms by contractors and verifies issues with each contractor.
- Monitors and ensures contractor compliance related to route schedules, changes to timetables and routing adjustments, and schedule adherence of entire transit system and performs random checks.
- Coordinates and sends field responses to unscheduled service changes and major incidents, accidents and occurrences, and communicates to appropriate personnel.
- Utilizes ITS equipment, such as Mobile Statistics, to track, report, and analyze vehicle locations; obtains automatic passenger count information and other service related information.
- Liaises with Enforcement staff to ensure that information is provided in a timely manner, and operational needs are fulfilled.
- Performs other duties, as assigned, in accordance with Branch and Department objectives.
WHAT WE'RE LOOKING FOR
- Successful completion of a Post Secondary Certificate or Diploma (1 year or more) or equivalent combination of education and experience.
- Minimum three (3) years experience in transit operations, including inspecting and reporting on the operation of conventional and BRT transit services, ensuring contractor compliance, investigating and resolving concerns and monitoring schedule adherence.
- Knowledge of related Legislation, Acts and Standards pertaining to transit.
- Working knowledge of transit software and on-board bus equipment, including CAD/AVL, destination signs, PRESTO, GFI fare boxes, etc.
- Knowledge and demonstrated ability in corporate core competencies including: customer service, communication, team work, initiative/self management, accountability, and flexibility/adaptability.
- Excellent written and verbal communication skills, demonstrating the ability to document and prepare reports, and to effectively liaise with customers, supervisors and contractors.
- Computer literacy utilizing MS Office software applications and intermediate proficiency in word processing, scheduling, spreadsheet and presentation applications.
- Ability to work independently and perform scheduled activities on rotating shifts, including evenings, nights, weekends and statutory holidays.
- Ability to travel to off site locations in a timely and efficient manner, as required.
- Ability to coordinate and direct personnel during an emergency situation.
- Ability to work outside regular business hours, as required.
