Role description
Who We Are:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are:
A Sales Support Specialist who will provide support to Client Partners and Sales teams - managing proposals and RFI/RFP responses for medium to large deals, and delivering the commercial, financial and administrative support that keeps accounts running day to day.
The opportunity:
- Manage proposals end-to-end - organizing, planning and tracking the bid, and working closely with sales, account, services and other functions to prepare a compelling response
- Respond to RFIs and RFPs, prepare client proposals, and scope client requirements
- Support pre-sales activities - setting up meetings, coordinating across multiple disciplines and driving pursuit discussions towards a winning proposal
- Format and package bid response documents ready for submission
- Create SOWs and pricing models, and prepare financial models to support deal shaping
- Own financial management and forecasting for the account, applying strong financial discipline
- Build account plans, and measure and track finance KPIs against plan
- Create reports and dashboards that give sales leadership a clear view of account performance
- Conduct client research and analysis, create client org charts, and map stakeholders to guide account and pursuit strategy
- Open service orders and requests, manage timesheet submissions, and keep day-to-day account operations running
- Coordinate client interviews and arrange client meetings; take, publish and circulate meeting minutes
- Manage client and executive communications, providing regular status updates and highlighting issues and challenges to ensure timely intervention
- Work with marketing teams on GTM and campaign activity
What you need:
- At least 8 years of applicable experience in a sales support capacity
- Ability to write sales content from scratch, relevant and customized to client requirements
- Ability to build SOWs, pricing and financial models, and manage forecasting with accuracy
- Ability to organize, plan and track bid and account activities, gather inputs from stakeholders and stitch them into a coherent, compelling response
- Ability to produce executive-quality presentations, reports and dashboards
- Ability to research client organizations, build org charts and map stakeholders into an actionable account view
- Strong financial management discipline and commercial judgement
- Highly detail oriented, with strong organizational and multitasking ability
- Strong inter-personal skills and confidence engaging senior stakeholders
- Strong communication and language skills, written and verbal
- Self-driven and motivated, comfortable working with autonomy
- A strong pre-sales and sales-support background
- Proposal and SOW writing skills
- Working knowledge of financial management, forecasting and pricing models
- Proficiency with presentation, spreadsheet and reporting/dashboard tools
- A technical or communications degree would be an advantage
- Certifications like APMP will be an advantage
Bonus Points if You have:
- Certifications such as an APMP (Association of Proposal Management Professionals)
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role Location: In Toronto Office Tuesdays/Wednesdays/Thursdays
Compensation Range: $104,000 to $130,000 CAN
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
What we believe:
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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Skills
Pre-Sales Support, Financial Modeling, Stakeholder Management, Reporting and Analytics
Benefits
Compensation range: $104,000.00 to $130,000.00 per year
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
