Junior Technical Analyst (Student Summer Role)
Richmond Hill, ON
Wysdom.AI is an innovative technology company providing the world's most advanced digital customer care solutions. The Wysdom solution empowers our enterprise clients to increase their customer satisfaction and loyalty, while reducing customer care expenses.

Wysdom has analyzed millions of customer inquiries over the years, providing an extremely smart solution that only gets smarter with each question asked. A core set of front-end artificial intelligence tools, and backend cognitive data management tools, coupled with our team of experienced trainers, make up the framework of our solution. Our clients include large communications companies, banks, and insurance companies in Canada and globally.

So what does the Wysdom Junior Technical Analyst do?

Our team manages the internal systems, software, security, and technical tools used to build the Wysdom solution. We ensure our 60+ employees have access to the resources and information they need to do their job, and that those systems maintain confidentiality, integrity, and availability.

As a Junior Technical Analyst, you will work with the Sr. Director of IT, Infrastructure, and Security to help build, secure, deploy and maintain internal systems, offer friendly and timely support to staff, and assist with building and executing our policies and procedures.

Cool. But what will I actually be doing?

The day-to-day role will give you a broad understanding of how an internal technical organization operates to deliver commitments on time and on budget.

Typical day-to-day responsibilities may include:
Internal technical support
Day-to-day configuration, monitoring, and operation of infrastructure
Troubleshooting network equipment, operating systems, and application software
Assisting with policy and procedure update and enforcement
Assisting in design, planning, implementation, and recovery procedures
Creating and updating operational documentation as required
Building out an ITIL organization
I'm in - but what do you need from me?

Key skills for success in this role include:
Analytical and methodical mindset
A strong grasp of and desire to learn about IT, systems security, and systems management
A love of policies and procedures

Knowledge of and willingness to learn:
Windows / MacOS administration
UNIX systems management (any flavour)
Networking (including OSI model)
DNS / Internet routing
Systems management and security
Willingness to take initiative, and to work effectively with employees at all levels in the company
Very high personal standards, in terms of completing work accurately and on time
Strong communications skills, with a solid grasp of English writing
Ability to thrive in a dynamic and often demanding environment
Commitment to demonstrate high ethical standards, with confidentiality and personal judgement key requirements
Awesome job - but what makes Wysdom different?

We are VC-funded start-up, a fast-growing company with a passionate and experienced team.
Work with some of the most talented AI developers in the business
Our Richmond Hill office is located at Leslie and Hwy 7. We have free parking, and we're also pretty convenient for transit
Enjoy a free company-wide lunch every Friday
Every two weeks we have Massage Tuesday!

If all of this has you curious and excited, please apply and get ready to come join a great team, at an exciting company!

Targeted Co-op Programs

Computer Engineering
Computer Science
Business Administration and Computer Science Double Degree
Information Technology Management