JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
We are seeking a Property Manager for one of JLL’s key client portfolios in Mississauga and the GTA. The main building is located in Mississauga where the team works three days per week (Tuesday, Wednesday and Thursday). Other buildings are located in Etobicoke, Burlington and North York. A vehicle is required for site visits including frequent inspections and tenant interactions.
The Property Manager who will play a crucial role in maintaining open communication with tenants, promptly attending to their requests and complaints in accordance with our company standards and procedures. As part of our team, we will rely on your superior customer service skills, ensuring tenants are comfortable and security, operational, and financial inquiries are addressed effectively. Additionally, you will play a key role in managing, coaching, and mentoring our building operations and administrative staff.
What your day-to-day will look like:
Lead a team responsible for the administration and operations of the property
Manage, coach, and mentor building operations and administrative staff
Oversee and initiate capital projects, tenant improvements, common area renovations or system upgrades/replacements and ensure they are completed per established standards, within allocated budget and set time frames
Work closely with operation to oversee the execution of a preventative maintenance program for plant and equipment
Develop and maintain strong working relationships with tenants by being “customer obsessed”, focused on proactive problem solving and dealing with tenant issues and requests promptly and in line with company policies
Oversee provision of services from third-party service providers such as cleaning, security and parking management, ensuring that they are in-line with agreed service standards and within approved budgets
Maintain proactive communications to tenants regarding property management issues, construction and neighborhood events
Ensure established processes, systems and best practices are maintained and adapted at the property to maximize net income. Remain up to date through continuing education and/or membership in industry organizations
Conduct regular detailed inspections of the property and take appropriate action to make sure maintenance and safety standards set are either met or exceeded
Lead the preparation of the annual operating budgets, track variance and ensure adherence to approved budget
Oversee the preparation of quarterly and monthly reports as required
Ensure that all administrative tasks i.e., reports for damage and liability, procedures, rules and regulations for security, emergency and maintenance and tenant information packages are always available and current
Monitor collection of rental payments, recoveries, operating cost escalations, etc. as specified in leases. Undertake arrears collection, assists with eviction proceedings, liaise with lawyers, collection agencies etc. to ensure proper collection of account receivables
Implement processes, systems, and best practices to maximize net income and collaborate with leasing for optimal occupancy
Ensure that all vacant space always remains in marketable and ready state
Work with tenants to coordinate and review tenant renovation plans. Reviews plans, coordinates consultant reviews and ensures overall compliance with established technical and retail design standards
Perform other property management tasks that may be assigned from time to time
Qualifications:
5+ years' experience in property management
2+ years in a leadership role in a commercial setting is preferred
Driver's license and reliable vehicle
Strong financial acumen and experience with capital budgets
Industry-related certification is considered an asset
Strong working knowledge of MS Office and Adobe Acrobat
Knowledge of HVAC, building systems, construction process, and ability to read drawings required
Knowledge of Yardi Voyager an asset
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
