Join Our Team
Pacific Coastal Airlines is looking for a Temporary Full Time Employee Services & Travel Coordinator to join our Employee Services (Human Resources) team based at the South Terminal of Vancouver International Airport (YVR). This position is a 12-month temporary assignment.
Why You'll Love This Role
The Employee Services & Travel Coordinator plays a key role in supporting the employee experience at Pacific Coastal Airlines. From employee programs and travel privileges to systems administration and process coordination, this position helps ensure employees have the tools, information, and support they need throughout their journey with the company.
You'll gain hands-on experience while working closely with employees and leaders throughout the organization and develop valuable skills in operations, systems administration, process improvement, and service delivery.
The ideal candidate is technically savvy, highly organized, and enjoys solving problems. They thrive in a fast-paced environment, can navigate detailed processes with accuracy and care, and take pride in delivering exceptional service. Every day brings opportunities to learn, contribute, and make a meaningful impact on the employee experience.
What You'll Be Doing
Employee Services Administration
- Act as a first point of contact for Employee Services inquiries
- Coordinate employee access, credentials, parking permits, airport passes, employee ID cards, and related programs
- Administer employee recognition and engagement programs
- Support employee events, wellness initiatives, and department activities
- Coordinate background checks and onboarding requirements
- Maintain Employee Services resources, guides, and SharePoint content
- Assist with employee reporting, audits, data tracking, and process documentation
- Ensure compliance with company and labour policies
- Support special projects and continuous improvement initiatives within Employee Services
- Other duties as assigned
HR Systems & Workflow Coordination
- Support employee records administration and maintain data integrity across multiple systems
- Support workflow administration and employee transactions through established processes and procedures
- Manage and coordinate employee lifecycle transactions including onboarding, transfers, promotions, leaves, and offboarding
- Assist with system testing, configuration updates, and process improvements
- Troubleshoot end user questions related to Dayforce and other Employee Services systems
- Prepare and coordinate employee documentation, including status changes, leave communications, retiree administration, and departure communications
- Conduct audits to ensure data accuracy and policy compliance
- Identify opportunities to improve efficiency, streamline processes, and enhance the employee experience
- Other duties as assigned
Employee Travel Administration
- Serve as the primary point of contact for internal and external employee travel inquiries
- Administer employee travel profiles and system access
- Coordinate company business travel arrangements
- Support administration of space available interline agreements
- Maintain travel resources, guides, and policy documentation
- Conduct travel-related audits and reporting
- Support ongoing enhancements to Pacific Coastal Airlines' Employee Travel Program
- Other duties as assigned
What We're Looking For
Education & Experience
- High School Diploma required
- Post-secondary education in Human Resources, Business Administration, or a related field is preferred
- Experience in an administrative, coordination, or customer service
- Experience in an HR support role is considered an asset
- Experience working with HRIS platforms, workflow systems, or database-driven applications is considered an asset
Skills & Abilities
- Strong technical aptitude and ability to quickly learn new systems and software
- Intermediate proficiency in Microsoft Office, including Excel
- Excellent attention to detail and ability to manage complex administrative processes accurately
- Strong organizational and time management skills
- Ability to manage multiple priorities while meeting deadlines
- Strong written and verbal communication skills
- Exceptional customer service skills and a genuine desire to help others
- Ability to interpret policies, procedures, and guidelines and apply them consistently
- Comfortable troubleshooting issues and finding practical solutions
- Ability to handle confidential and sensitive information with professionalism and discretion
- Positive attitude, strong work ethic, and willingness to learn
- Flexible and adaptable in a fast-paced environment
- Ability to lift up to 50lbs
