Part Time Shelter Service Agent
Humane Society of Durham Region
Whitby, ON

HSDR is currently hiring for a part time Shelter Service Agent. We are looking for someone who is eager to learn, has a positive attitude, professional team player and outstanding customer service skills. We are looking for someone who has a passion for animal welfare and for someone who is dedicated and hard working.


Shelter Service Agent – Part Time




Reporting to the Manager of Shelter Operations, you will be responsible for providing exceptional customer service to all HSDR clients. Essential functions include:

· Interviewing potential adopters

· Adoption counseling for potential adopters

· Creating adoption profile write-ups

· Maintain awareness of current animal population

· Educating potential adopters on various animal related topics

· Entering client information into computer software program and processing adoptions/intakes

· Surrender processing and counseling

· Answer general inquiries about the HSDR and animal related topics

· Communicating with foster parents and adopters

· Other tasks required in the day to day operation of the shelter

Reports to:

Manager of Shelter Operations


· A minimum of 5 years of customer service experience

· A minimum or 5 years of administrative experience

· Animal care experience and knowledge is an asset

· Must be comfortable working with and handling animals

· Strong attention to detail and ability to adapt to a changing environment

· Ability to multi-task, prioritize and use strong organizational and time management skills

· Valid Ontario Glass G Driver’s license, clean driving record required

· Employees will be required to work day and/or night shifts, must be reliable and able to work weekends

If you are looking for a rewarding and challenging position and have the above qualifications, please email your resume and cover letter along with 2 professional references and reference SSA Position in the subject line.

We thank all applicants for your interest however, only those selected for an interview will be contacted. The HSDR is proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet you accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us.

Job Type: Part-time

Salary: $14.00 /hour


  • Administration: 2 years (Required)
  • Customer Service: 5 years (Required)