Interested in a career that makes a meaningful difference in the lives of others? One where you are valued and respected, listened to, and empowered to live up to your potential? If so, Chartwell Retirement Residences is the place for you.
We are always looking for empathetic, positive and passionate individuals committed to Making People's Lives Better. With over 200 residences across Canada, we have an opportunity for you that will make a difference in your life.
The General Manager/Office Manager role is an exceptional combined opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Being responsible for all aspects of office routines and clerical duties for residents and employees in the residence is something that interests you. They will assist in maintaining a safe and secure environment for residents, visitors and other staff members. As well, Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Kanata Retirement Residence truly feel at home and enjoy a great day every day.
Our General Managers are accountable to:
Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
Build a strong team: sources, selects and onboards key talent;
Actively plan for succession;
Develop employees: coaches and manages performance.
Expect personal accountability
Recognize and rewards results
Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk
Lead and Influence:
Ensure Commitment to Service Excellence:
Apply service standards to decision making;
Align with our RESPECT values;
Communicate the importance of looking through the lens of the customer.
Our Office Managers are accountable to:
Maintains a complete set of accounting records for the residence;
Prepares all resident billings;
Handles all queries concerning billings and payments from residents and/or their family members;
Performs payroll duties necessary for the calculation of accurate wages and salaries of all staff;
Maintains employee records of hours worked, days absent, vacation, statutory holidays and sick time;
Prepares bank deposits;
Welcomes and orients new residents, family members and other visitors;
Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner;
Understands and follows all health and safety policies and procedures (including residence’s fire and safety programs). Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations;
Sorts incoming mail daily for distribution to residents and other departments and manages outgoing mail;
Organizes workflow through administrative office, co-ordinates meetings and schedules appointments as required;
The ideal candidate will possess:
Experience in a the Retirement Living, Hospitality, or another relevant sector;
Minimum of 3-5 years’ experience in a leadership role;
Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
Demonstrated decision-making, problem-solving, and budget management skills.
Previous accounting/bookkeeping experience;
Ability to interact with all levels of staff, residents and their family members, and other professionals with a high degree of patience and tolerance;
Solid computer skills including proficiency in Microsoft Office with a working knowledge of Excel and Word.