About HPG Mechanical
HPG Mechanical is a growing commercial and residential plumbing, HVAC, and mechanical service company serving Calgary and surrounding areas. We are known for responsive service, strong customer relationships, and a commitment to professionalism.
We are looking for a highly organized Part-Time Service Call Coordinator to support our service department by managing incoming service requests, coordinating technician schedules, and ensuring an exceptional customer experience.
This role is ideal for someone who enjoys customer service, multitasking, and working in a fast-paced environment.
Position Summary
The Service Call Coordinator is responsible for receiving service requests, creating work orders, coordinating technician schedules, communicating with customers, and ensuring service calls are documented accurately from start to finish.
You will serve as the communication hub between customers, technicians, property managers, and the service team.
Schedule: Part-Time (Approximately 20–25 hours per week)
Compensation: $22–$28 per hour, depending on experience
Location: Calgary, AB (Hybrid or Remote may be considered for the right candidate)
Key ResponsibilitiesCustomer Service & Call Coordination
- Answer incoming service calls professionally and efficiently
- Gather customer information and service details
- Determine urgency and prioritize requests appropriately
- Create and maintain accurate work orders in Simpro
- Schedule service appointments and coordinate technician dispatch
Customer Communication
- Confirm appointments and service windows
- Provide ETA updates and delay notifications
- Follow up on service requests as needed
- Maintain positive customer relationships
Dispatch & Scheduling Support
- Coordinate daily schedules for service technicians
- Monitor technician progress and status updates
- Assist with emergency and priority service requests
- Coordinate follow-up visits and return trips when required
Administrative Support
- Maintain detailed notes and job documentation
- Update service records and customer information
- Track outstanding follow-ups, parts requirements, and callbacks
- Assist with service department administration as required
QualificationsRequired
- Minimum 2 years of customer service, dispatch, scheduling, or administrative experience
- Strong communication skills, both verbal and written
- Excellent organizational and multitasking abilities
- High attention to detail
- Proficiency with Microsoft Office and cloud-based software
- Ability to remain calm and professional in a fast-paced environment
Preferred
- Experience in plumbing, HVAC, construction, property management, or trades services
- Experience using Simpro, ServiceTitan, Jobber, or similar service management software
- Dispatching or service coordination experience
- Familiarity with Calgary and surrounding areas
What Success Looks Like
The successful candidate will:
- Create accurate service requests and work orders
- Provide excellent customer communication
- Keep technicians efficiently scheduled
- Maintain organized and complete documentation
- Support a positive customer experience from first call to job completion
Why Join HPG Mechanical?
- Flexible part-time schedule
- Supportive team environment
- Opportunity to grow with a growing mechanical contractor
- Modern technology and systems
- Competitive hourly compensation
- Meaningful role supporting customers and technicians every day
How to Apply
Please submit your resume along with a brief cover letter outlining your customer service, dispatching, or service coordination experience.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $22.00-$25.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Application question(s):
- Have you used Simpro, Jobber, ServiceTitan, or similar field service software?
- Have you worked in plumbing, HVAC, construction, or property management?
- Are you comfortable handling multiple incoming calls while managing schedules and customer communications?
- Are you available to work approximately 20–25 hours per week?
- Are you located in the Calgary area?
Experience:
- call co-ordination: 1 year (required)
Language:
Work Location: In person
