Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc.
The Warehouse Operations Manager manages the day-to-day operations by effectively managing Warehouse Supervisors, leads, drivers and warehouse workers. As a leader in the operations function, the Warehouse Operations Manager develops; implements and drives strategies to achieve Aramark and client objectives. The person will coach, train and develop front line personnel to increase the effectiveness and efficiency of performance. This person leads Aramark’s “Recognition and Safety” culture and exhibits operations leadership skills to enhance the overall client partnerships. This person will troubleshoot and resolve all safety matters, in addition to ensuring direct service, identifying and implementing corrective action plans for all operational-related matters, in collaboration with the key warehouse and administrative functions.
Duties of this position include:
Responsible for managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse inventory management system (WIMS) and related equipment; inventory is received and issued appropriately and efficiently and safely processed in the warehouse in accordance with all established business process compliance SOPs.
Assists GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency.
Responsible for recruiting, hiring, training, coaching and counseling of Warehouse staff to provide ongoing support and development. Leverages leadership skills to set goals for front line teams and provides regular performance feedback utilizing all management resources available to include work-with observations.
Ensures daily operations are maintained as scheduled. Maintains all business records, documentation and administrative standards as required to include personnel records, train deliveries, product and asset inventories, DOT requirements. Directly responsible for labor management of team to include schedule adherence (Kronos), overtime management and wage & hour compliance.
Models, leads and inspires safety leadership, and all key initiatives relating to our core values, to create a positive Commissary work environment. Owns and fosters effective communication at all levels of the organization.
Assists with operational, people and process and service related objectives to drive continuous improvement and efficiency; leads associates to anticipate and solve problems and plan for upcoming events, seasonal changes, etc.
Coaches, trains, and develops employees informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback. Ensures compliance with Collective Bargaining Agreement, Disciplinary Guidelines and Attendance Policy.
Ensures a culture of safety first throughout the organization by following Aramark safety commitment, policies and procedures. Monitors safety, physical security and operational metrics on a daily, weekly and monthly basis.
Performs other administrative and operations duties as required.
Bachelor's degree in Supply Chain / Logistics or related field
Six Sigma training / certification or PMP certification would be considered an asset
4 plus years of supply chain, warehouse operations and logistics experience leading and managing an operational team ideally in a food service industry
Key experience in the following categories: customer service leadership, foodservice operations, performance management, training and development of front line personnel
Excellent leadership skills, ability to manage and lead teams successfully, building a positive & productive work environment, treating employees fairly while motivating and training to ensure employee morale is high
Experience with the warehouse mgmt. systems, easily able to pick up new software and systems and be able to train through experience
Strong analytical skills with quality and data driven approach in leading key business decisions to ensure profitability, continuous improvement along with quality product / service
Client interaction, communication, organization/time management, multi-tasking, detail-oriented, accuracy-driven and proficient computer skills are critical to the success of this role.
The ability to work efficiently and independently is important, manage multiple priorities while maintaining a calm work and positive environment
Must have experience with inventory control procedures and experience handling perishable products.
Industry background to include vending, food service, logistics, distribution and retail.
Must be able to work various shifts.
Must have a valid driver's license and be able to obtain DOT certification to operate DOT regulated vehicles.
Please note all candidates considered for hire will be required to successfully clear a criminal background check as a minimum requirement before commencing employment. Accommodations for job applicants with disabilities are available upon request.