Mall Patrol Guard Full Time Toronto Eaton Centre
Position: Mall Patrol
Status: Full Time
Hours: Rotating Continental (Days/Nights) 12-hour shifts
Payrate: $24.00
Overtime Method: Averaging agreement over 88 hours
Posting Date: June 26th, 2026
Internal Closing Date: July 3rd, 2026
External Closing Date: August 7th, 2026
Job Overview:
Toronto Eaton Centre is one of Canada’s premier retail destinations, located in the heart of downtown Toronto. With high daily foot traffic, a wide range of retailers, and constant activity, the site operates in a fast-paced and dynamic environment.
As a Mall Patrol Guard, you will play a key role in maintaining a safe and secure environment through active patrols, visibility, and timely response to incidents. This role requires strong observation skills, professionalism, and the ability to interact effectively with the public in a high-traffic setting.
Key Responsibilities:
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Conduct regular interior patrols throughout the mall, including common areas, corridors, entrances, and exits
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Maintain a visible presence to deter theft, vandalism, and unauthorized activity
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Monitor shopper and tenant activity, identifying and addressing potential safety or security concerns
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Respond to incidents including disturbances, thefts, medical calls, and emergencies
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Provide strong customer service by assisting visitors with directions and general inquiries
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Enforce mall policies and procedures, including trespass and loitering guidelines
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Work closely with dispatch, supervisors, and other team members to coordinate response efforts
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Complete detailed incident reports and daily logs accurately and in a timely manner
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Assist with crowd management during peak hours, sales events, and special events
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Support emergency procedures including evacuations and coordination with emergency services
Prerequisites:
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Ability to obtain a Security License in the province of Ontario
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Valid First Aid & CPR Level C from a WSIB approved provider
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Previous experience in retail, mall, or high-volume security environment is an asset
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Strong observation and situational awareness skills
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Excellent customer service and communication skills
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Ability to remain calm and professional in high-pressure situations
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Strong report writing and documentation skills
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Comfortable standing and walking for extended periods
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Ability to work independently and as part of a team
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Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position
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Legally authorized to work in Canada
Why choose Paladin?
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Opportunities for training and professional development
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Competitive salary and benefits package.
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Work today, get paid today!
