Redman Distributing is a second-generation, family-owned Canadian Distributor specializing in luxury appliances, outdoor kitchens, ventilation, wine / bev coolers, and premium cooking equipment. Based in Ayr, On, Redman partners with leading manufacturers to provide sales, distribution, marketing and customer support to an exclusive dealer network across Canada. With more than 30 years of industry experience, our company has built a reputation for exceptional service, strong retailer relationships, and a commitment to delivering innovative, high-quality products and solutions to customers nationwide.
We are currently seeking a motivated Inside/Outside Sales Representative to join our growing team and help deliver the high level of service and professionalism our customers have come to expect:
What you'll do
- Showroom tours and product training when needed
- Foster, maintain and grow relationships with dealers, customers and partners
- Handle incoming calls, emails, and inquiries from dealers and sales representatives.
- Proactively follow up on quotes, product availability, and account details.
- Assist customers find the right appliance solutions for their needs - from specs to stock.
- Build and maintain strong relationships with existing customers and accounts.
- Work closely with the Outside Sales team to support regional growth .
- Keep our dealer network databases up to date with display, store location , brand info etc.
- Stay sharp on product lines, pricing, and discretionary account terms
- Process and Submit Order Acknowledgements, Sales Order Fulfillments with warehouse, and shipping tracking when needed.
- Able to prioritize workload and manage time effectively in a variable paced environment.
- Work simultaneously with Inside Sales, office and warehouse team on processes, sales/service, and logistic initiatives.
- Product Training and Event Coordination in our Live Demo Studio
What you bring
- Minimum 1-3 years of inside sales and customer service - bonus if its in Distribution or Wholesale industries.
- Experience in the appliance or home goods industry is a major plus.
- Strong Phone skills- you're clear, confident, and don't shy away from tough questions.
- You are organized, reliable, and can juggle multiple accounts.
- Comfortable with Order entry systems and basic product knowledge.
- You follow up, follow through, and don't need reminders to do either.
- Possess and project a team-player attitude and enjoy working with others.
What we need
- Ability to work Monday to Friday, from 8:30-4:30, with weekend availability if/when needed.
- High proficiency in Microsoft Office Suite, Excel ( a must), Outlook, PDFs, Internet and Web based tech/ CAD drawing software ( we will train), ECI Phone Systems, Google Drive/ Dropbox
- Familiarity with QuickBooks Desktop an asset
- Customer experience excellence - we strive to maintain or 5-star Google rating!
What we offer
- Competitive Base Salary + Semin Annual Bonus
- Internal Health Benefits expense of $2000 annually
- Paid time off and Holidays
- Mileage for Store Visits
- Cell Phone Business use expense
- Company Events - we work hard and have fun
- A team that values hard work and celebrates wins - big & small
Job Types: Full-time, Permanent
Pay: $24.00-$30.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Mileage reimbursement
- On-site parking
- Paid time off
- Store discount
- Vision care
Experience:
- Inside sales: 1 year (required)
Willingness to travel:
Work Location: In person
