NOC: 72410 – Automotive service technicians, truck and bus mechanics and mechanical repairers
Job Duties:
Operations
· Performs accurate and complete vehicle inspections, diagnostics and repairs.
· Performs daily bay inspections in order to ensure shop neatness/cleanliness.
· Instructs monitors and verifies work completed by apprentices. Shares skill set and knowledge with staff members.
· Estimates cost and time for service and repair needs on the customer’s vehicle to Service Advisor.
· Completes and reviews repair orders and vehicle inspection reports with customers and/or service advisors.
· Maintains company and personally owned equipment and tools, as required.
· Remains current with up-to-date knowledge of the operation, maintenance and repair of most domestic and imported vehicles.
· Performs road tests in compliance with store policy.
· Is respectful of all shop tools and equipment.
· Participates in meetings and all training as required and listens to feedback to improve their own abilities.
· Complies with company, store and Automotive Service Centre policies.
· Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
· Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
Customer Service
· Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
· Explains procedures and repairs and any additional maintenance work required to customers to attain a trusting relationship and long-term retention.
· Liaises with Management/Service Advisors/Installers and Back Parts Window Associate to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
· Provides accurate estimates and written vehicle reports for all work performed.
· Provides quality workmanship to meet or exceed industry standards.
· Performs tasks in compliance with industry flat rate time allowances.
· Ensures that an unsafe vehicle is reported to management and the vehicle owner.
· Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
· Provides business card to each customer.
· Retains used parts for the customer on request.
· Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
· Deals with challenging situations in a professional manner
Location of Work: Brampton, Ontario
Education Required:
· Must be licensed as a 310S-Automotive Service Technician/Mechanic for Ontario, OR hold a valid provisional certificate of qualification OR Trade Equivalency Assessment through Skilled Trades Ontario and be awaiting writing the 310S exam
· Related post-secondary trade certification or education equivalent is preferred
Work Experience:
· Completion of a Canadian apprenticeship OR 5+ years of international experience (verified by a Trade Equivalency Assessment through Skilled Trades Ontario) is required
Points of Contact: [email protected]
Legal Status to Work Requirement:
Only apply to this job if:
· You are a Canadian Citizen;
· You are a Permanent Resident of Canada; or
· You are a Temporary Resident of Canada with valid legal status to work.
If you are not authorized to work in Canada as outlined above, do not apply. The employer will not respond to your application.
Pay: $36.00 per hour
Benefits:
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Store discount
Work Location: In person
